Director of Practice Operations

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. 

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.  

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values: 

• Clinical quality 
• Integrity 
• Service excellence 
• Teamwork 
• Accountability 
• Continuous improvement 
• Inclusion 

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.    

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will. 

Responsibilities

The Director of Practice Operations will work closely with the MSO (Management Services Organization) team and other senior executives in execution of an independent specialist partnership strategy for OrthoAlliance. The focus of this individual will be to support joint ventures with specialty practices and work directly with the physicians and administrative leadership of those practices, as well as internally with other SCA Health, Optum and UHG leadership.   This position is responsible for the practices and ancillaries in the state of Indiana.

A key component of the role will be a deep understanding of the needs and challenges facing most independent specialty groups, the value propositions and levers that SCAH, PSG (Practice Specialty Group), and the MSO can bring to a practice, quickly assess the landscape and coordinate the appropriate internal and external resources to develop and validate those propositions and ultimately drive an actionable strategic plan in partnership with the practice. 

Key Responsibilities: 

• Manage relationships and joint ventures with specialty practices.  Develop and execute change management process for prospective partnerships, act as a strategic advisor to the practices, and represent Specialty Practices stakeholders’ long-term strategy.   
• Represent MSO to physician practices, directing PSG and MSO corporate resources as needed (Development, Contracting, Operations, Legal, etc).   
• In conjunction with the MSO CEO, responsible for driving success and growth strategy for the Joint Ventures and practices.  Regular communication to MSO leadership, shareholders, and staff.  Participate on JV MSO Boards as needed. 
• Business partner with practice to ensure successful execution of Mutual Accountability Action Plan (MAAP) 
• In partnership with the practice develop and implement process improvement initiatives to drive practice efficiency. 
• In coordination with finance and analytic teammates build proformas to support growth initiatives. 
• Working knowledge of practice P&L and able to partner with practice CEO to achieve benchmark KPIs. 
• Ensure a smooth handoff from diligence and integration to operations by participating in the integration process. 
• Continuously refine the MSO value propositions to create compelling and clear messaging that will resonate with independent physicians.     

Qualifications

• Education Undergraduate degree or equivalent
• Experience (minimum 3 years) as the Director of Operations, Business Development, Sales, Client Management or Advisory role within a highly professional and successful healthcare services company, 10 years in the field.
• Experience working with independent physician practices. Experience with proceduralists (orthopaedics - preferred, cardiology, GI, ENT, urology, etc) 
• Experience working with or in Management Services Organization (MSO) or other entity that provides management and consultative services to physician practices
• Proven track record of developing successful relationships and business partnerships with physicians
• Ability to establish trust and long-term relationships.
• Willing to travel extensively, at least 50% and potentially more per week
• Confidence and demeanour to gain the respect of senior executives and physician leadership of independent specialty groups
• Outstanding communication skills and executive presence.
• Solution-oriented
• Team player who is able to perform at a high level and willing to roll up sleeves to support a small but growing team in any capacity needed
• Ability to demonstrate initiative, have a strong desire to succeed, and willingness to exert the extraordinary effort that will be required.

USD $175,000.00/Yr. USD $200,000.00/Yr.