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BJAK

Online auto insurance marketplace with services

Interaction Designer - HCI

Product DesignUpdated on Nov 13
Full-timeNo salary listedHybrid

About the Job

Requirements

  • Experience as an interaction designer or senior UX designer with strong interaction design depth.
  • Ability to design interaction details at the micro level, including states, transitions, edge cases, and failure handling.
  • Strong prototyping skills in Figma or equivalent tools.
  • Systematic thinking and ability to map complex AI behavior into coherent user-facing interaction logic.
  • Clear understanding of HCI principles, including user control, transparency, feedback, and graceful recovery.
  • Experience working closely with engineers to ensure interactions are implemented as designed.
  • Comfort designing for systems with non-deterministic output and behavior that can vary across sessions.
  • Strong judgment on when users should be guided, interrupted, asked for confirmation, or left alone.
  • Candidates for design roles must submit a portfolio as part of the application process.

Responsibilities

  • Design detailed interaction models for AI-driven flows, including how users initiate, monitor, pause, correct, and complete multi-step tasks.
  • Define interaction states for AI interfaces, including idle, thinking, acting, waiting, uncertain, interrupted, failed, and recovered.
  • Design human-in-the-loop controls for users to review AI decisions, override actions, and stay informed without micromanaging.
  • Create interaction patterns for delegation, approval, correction, escalation, reversibility, and recovery.
  • Create detailed interaction specifications, annotated flows, and prototypes for engineering handoff.
  • Work with product and machine learning teams to translate system capabilities and constraints into usable interaction patterns.
  • Test interaction designs with real users to identify where AI behavior creates confusion, distrust, or friction.
  • Contribute to a shared library of HCI interaction patterns that can be reused across the product.

About the Company

BJAK

Online auto insurance marketplace with services

Bjak.my runs Malaysia's leading online auto insurance marketplace and digital services platform, letting users compare and buy car and motor insurance from multiple insurers and renew road tax instantly. The product works by collecting user details, showing quotes, enabling purchase, and offering added services like nationwide towing and emergency roadside assistance, all through a single platform; revenue comes from commissions on sales and extra services. It differentiates itself with a wide insurer network and a multi-service approach (insurance, road tax renewal, towing, roadside help) backed by MSC Status. Its goal is to make auto-related financial and support services simpler, cheaper, and more accessible for users across Malaysia and the Southeast Asia region, while continuing to save customers money.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Petaling Jaya, Malaysia
Founded
2018

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