Two95 International

Tech Support L1/L2 Server

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in MalaysiaNo salary listed

About the Job

Requirements

A bachelor's degree in Computer Science, Information Technology, or equivalent relevant experience is required.
A minimum of 3–5 years of experience in technical or customer support is required; experience in enterprise data backup and recovery environments is preferred.
Hands-on expertise with software is required; familiarity with alternative backup tools such as Veritas, Veeam, NetBackup, or Avamar is a plus.
Strong troubleshooting skills in Windows Server, Linux, VMware or Hyper-V, and networking fundamentals are required.
Experience implementing, configuring, and monitoring enterprise backup solutions is required.
Strong written and verbal communication in English and Chinese or English and Japanese is required.
Knowledge of backup, restore, and disaster recovery suites is desired.
VMware and Hyper-V administration is desired.
Data backup and archive management is desired.
Technical and incident documentation is desired.
TCP/IP, DNS, and network troubleshooting are desired.
Disaster recovery planning and testing is desired.
AD, Microsoft SQL, MongoDB, Tomcat, and SAML are mandatory skills.

Responsibilities

Troubleshoot and resolve customer issues for the full suite of backup and recovery products, remotely and on-site.
Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
Manage and monitor backup operations, disaster recovery plans, and storage utilization to ensure efficiency and reliability.
Document technical procedures, support case notes, and solutions for customer issues.
Perform root cause analysis and escalate software bugs or product enhancement requests as needed.
Contribute to labs, simulations, and product beta testing initiatives.
Provide support via phone, email, and online forums while maintaining customer satisfaction.
Coordinate with product development and engineering teams on advanced troubleshooting and resolution.
Maintain current knowledge of product changes, emerging backup technologies, and compliance requirements.

Desired Qualifications

A customer-first attitude and problem-solving mindset.

Tech Support L1/L2 Server(Mandarin)

Two95 International Inc. · Malaysia (Remote) · Full-time · Posted 2025-12-11

Workplace: remote

Department: Information Technology

Description

The Technical Support Engineer provides expert technical support to enterprise customers for backup, recovery, and data management suite. This position requires proficiency in troubleshooting, remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery.

Key Responsibilities

1. Troubleshoot and resolve customer issues for the full suite of backup and recovery products, both remotely and on-site.

2. Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.

3. Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.

4. Document technical procedures, support case notes, and solutions for customer issues.

5. Perform root cause analysis and escalate software bugs or product enhancements as needed.

6. Contribute to labs, simulations, and product beta testing initiatives.

7. Provide best-in-class support via phone, email, and online forums, maintaining high customer satisfaction.

8. Coordinate with product development and engineering teams for advanced troubleshooting and resolution.

9. Maintain up-to-date knowledge of changes in products, emerging backup technologies, and compliance requirements.

Requirements

1. Bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience.

2. Minimum 3-5 years’ experience in technical/customer support, preferably within enterprise data backup and recovery environments.

3. Solid hands-on expertise with software; familiarity with alternative backup tools like Veritas, Veeam, NetBackup, or Avamar is a plus.

4. Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V, and networking fundamentals[2][1].

5. Experience with implementation, configuration, and monitoring of enterprise backup solutions.

6. Excellent written and verbal communication skills – English and Chinese or English and Japanese

Desired Skills

1. Suite (Backup, Restore, Disaster Recovery)

2. VMware, Hyper-V administration

3. Data backup and archive management

4. Technical and incident documentation

5. TCP/IP, DNS, and network troubleshooting

6. Disaster recovery planning and testing

7. Customer-first attitude and problem-solving mindset.

Mandatory skills:

AD,
Microsoft SQL, Mongo DB,
Tomcat, SAML

Apply

Apply at Two95 International Inc.

About the Company

Two95 International

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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