CFC

Cyber risk underwriting through MGA platform

Claims Specialist - Cyber/Tech

Claims AdjudicationUpdated on Nov 13

Full-timeOntario, CanadaNo salary listedHybrid

About the Job

Requirements

Proven experience handling complex claims, ideally in cyber and technology.
A strong understanding of claims processes, reserving, coverage analysis, and litigation management.
Experience working with brokers, policyholders, and external vendors, with a focus on customer service.
The ability to manage competing priorities, deadlines, and stakeholder expectations in a fast-paced environment.
A proactive, detail-oriented, and commercially minded approach, with sound judgment and strong communication skills.
Relevant claims licensing for Canada, or willingness to complete any required licensing exams with CFC’s support.

Responsibilities

Proactively handle a cross-section of cyber and technology claims on behalf of CFC from first notification of loss to settlement.
Foster good relationships with policyholders and brokers, and drive excellent customer service.
Actively work with a panel of response vendors during claims incidents.
Ensure prompt and accurate reserving, identify and pursue relevant third-party recoveries, and seek to reduce claims leakage.
Prioritize competing tasks and identify deadlines stipulated within lawsuits and demand letters, as well as deadlines for addressing claims queries.
Work closely with CFC’s panel of service providers to ensure a quality, cost-effective service is provided and received within required timeframes.
Perform general claims administration, including electronic file management, filing and payment requests, and producing management information.
Work closely with underwriters to provide feedback on claims issues and trends, and with the Products team on the development of CFC’s products and wordings.
Identify and escalate claims-related issues to the line manager where necessary.
Work with the CFC Global Claims and Incident Response team and vendors, including forensic, legal, and public relations partners, to deliver cost-effective, high-quality support to insureds.
Work with Underwriting, Finance, IT, and Products teams while complying with relevant legal, state, and statutory requirements and obligations.

We’re looking for an experienced claims professional to help launch and shape CFC’s Canadian Admitted Claims offering. This is an exciting opportunity to play a key role in strengthening our global claims capability while ensuring policyholders and brokers continue to receive the high-quality, responsive service CFC is known for.

You will focus on handling a range of cyber and technology claims. You’ll also collaborate with specialist vendors, including forensic, legal and PR partners, to deliver cost-effective, high-quality support to insureds when they need it most.

This role will work with the CFC Global Claims and Incident Response team, along with a number of vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high-quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal, state and statutory requirements and obligations.

Your responsibilities will include but are not limited to:

Proactively handle a cross-section of cyber and technology claims on behalf of CFC from first notification of loss to settlement.
Foster good relationships with policyholders, brokers and drive excellent customer service.
Actively work with a panel of response vendors during claims incidents.
Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
Identify and escalate claims related issues to line manager where necessary.

What we are looking for:

Proven experience handling complex claims, ideally in Cyber and technology
A strong understanding of claims processes, reserving, coverage analysis and litigation management.
Experience working with brokers, policyholders and external vendors, with a clear focus on delivering excellent customer service.
The confidence to manage competing priorities, deadlines and stakeholder expectations in a fast-paced environment.
A proactive, detail-oriented and commercially minded approach, with sound judgement and strong communication skills.
Relevant claims licensing for Canada, or a willingness to complete any required licensing exams with CFC’s support.

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

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