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Collective Health

Manages employer health benefits via platform

Spanish/English Bilingual Care Coordinator

Clinical Support & Patient AdministrationPosted on Nov 9
Full-time

About the Job

Requirements

  • At least 2 years of experience in healthcare navigation, case management, community outreach, medical assisting, community health work, pharmacy technology, or an equivalent practical background.
  • Professional bilingual fluency in English and Spanish.
  • Working knowledge of community health resources and social determinants of health principles.
  • Ability to listen actively, communicate clearly, and organize daily tasks in a collaborative team setting.
  • Experience using electronic health records, digital databases, and workplace tools such as Google Workspace.

Responsibilities

  • Guide members and families by phone to help them navigate care options, benefits, and local community resources.
  • Partner with care managers and clinical staff to coordinate timely care transitions across healthcare settings.
  • Research and resolve member inquiries regarding healthcare plan coverage, claims, and medical record requests.
  • Collaborate across internal service teams and external providers to deliver coordinated, high-quality support.
  • Accurately record member interactions, care activities, and community resources in electronic health record systems.

About the Company

Collective Health

Manages employer health benefits via platform

Collective Health provides a health benefits platform that helps employers manage and improve employee health benefits by integrating multiple health insurance plans, wellness programs, and related services into one easy-to-use interface. The product works as a software platform used by employers to enroll employees, compare plans, access claims, and administer benefits, consolidating diverse plans and services into a single portal with administrative tools for streamlined management. Compared with competitors, Collective Health focuses on the employer experience—centralizing plan administration, transparency, and user-friendly access to benefits and wellness options—while aiming to reduce costs and administrative overhead for employers. The company’s goal is to make healthcare benefits easier to access and manage for employees and to simplify benefits administration for employers.

Company size
501-1,000
Company stage
Series F
Total funding
$714M
Headquarters
San Francisco, CA
Founded
2013

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