Sartorius

Bioprocess and laboratory solutions provider

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeJapanNo salary listed

About the Job

Requirements

A technical degree or certification is required.
At least 2 years of proven field service experience is required.
Experience as a field service engineer or in technical sales is required.
Experience handling electrical or mechanical products is required.
Ability to troubleshoot, test, repair, and service technical equipment is required.
Familiarity with mobile tools and applications is required.
Ability to work flexible shifts and adapt to changing work schedules is required.
English literacy is preferred where possible.
Knowledge and experience in metrology or ISO quality management systems are preferred.

Responsibilities

Provide service and customer support during field visits or dispatches.
Tie workflow to the schedule.
Manage on-site installation, repair, maintenance, and testing tasks.
Diagnose errors or technical problems and determine appropriate solutions.
Produce timely and detailed service reports.
Document processes.
Operate a vehicle safely and use field automation systems.
Follow company field procedures and protocols.
Cooperate with sales and technical teams and share information across the organization.
Understand customer requirements and make appropriate recommendations or briefings.
Build positive relationships with customers.

Desired Qualifications

Additional experience as a field service engineer is ideal.

The Services Technician (Field) will be responsible for delivering the desired customer service request. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Main Responsibilities & Tasks:

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with sales and technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers

Qualifications & Skills:

Technical degree or certification
2+ years proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
English literacy (if possible)
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Team work mind

Minimum requirements for job career and competency

Job experience as field service engineer or technical sales
Experience for handling of electric or mechanical products
Strong Team Player
Good Communication skill
Strong aspirations for self-growth in a global company

Ideal requirements (additional to above requirement)

Job experience as field service engineer
Having Metrology or ISO(Quality Management System) knowledge & experience
English literacy

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers

About the Company

Sartorius

Bioprocess and laboratory solutions provider

Sartorius provides laboratory and bioprocessing equipment and services for biopharmaceutical development and manufacturing. Its products cover end-to-end needs such as bioreactors, single-use technologies, filtration and purification tools, analytics, and lab instruments, enabling researchers to grow, purify, and test biologics. The company differentiates itself with a long history, a broad, integrated portfolio, global support, and strategic acquisitions that expand its services under one trusted partner. Its goal is to help biopharmaceutical companies develop and produce biotech drugs and vaccines reliably at scale.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Göttingen, Germany
Founded: 1870

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