Full-Time
Head of Executive Experience - Senior Manager
Chief Marketing Office
Posted on 10/4/2025
ServiceNow
10,001+ employees
Cloud-based digital workflow and automation platform
No salary listed
Bengaluru, Karnataka, India
In Person
Travel required.
 Business & Strategy (2) |
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- 10+ years of experience in strategic customer-facing roles, with 5+ years in leadership positions
- Proven track record of leading people in a dynamic, technology-driven environment
- Strong executive presence and ability to influence senior stakeholders
- Deep understanding of enterprise technology landscape and ability to translate complex solutions into compelling narratives
- Deep understanding of Executive Briefing principles, and or Executive Campaigns, and or Executive Marketing practice.
- Experience in designing and delivering high-impact customer experiences
- Bachelor's degree in Business, Marketing, Technology, or related field; MBA preferred
- Lead the vision and strategic direction of the Hyderabad Innovation Center, ensuring alignment with global objectives while maintaining local market relevance in India
- Drive center excellence through leadership of Experience Consultants, fostering a culture of innovation and exceptional service delivery
- Coach and guide our EC’s to be high performing consultants ensuring customer centricity and white glove excellence in all execution
- Architect and orchestrate compelling, technology-driven customer experiences that minimize traditional presentations and maximize hands-on engagement
- Serve as a trusted advisor to senior executives and sales leadership in your region, providing strategic consultation to accelerate pipeline and drive business outcomes
- Oversee the day-to-day operations of our Centers developing playbooks that allow our EEC team to operate in alignment, consistently and at scale
- Ensure global consistency across your center to be truly global destination that showcases ServiceNow culture, yet supports your local cultural nuance
- Identify opportunities to provide elite experiences to our most valuable customers in your Center, develop a process and train teams
- Champion the evolution of our Innovation Center experiences, constantly pushing boundaries to showcase ServiceNow's capabilities in new and impactful ways
- Deliver experiences for our most VIP accounts, where you will own, drive and execute outstanding agendas for our Marquee programs
- Develop an annual plan that articulates core sales alignment opportunities, reporting schedules and activities that insists on our close interlock with the GTM organisation.
- Build and mentor a high-performing team, fostering a culture of excellence and continuous improvement
- Develop and implement best practices that can be scaled across our global Innovation Center network through playbooks and how to guides
- Create professional development pathways for team members, ensuring growth opportunities and skill enhancement by supporting their IDPs
- Attend, present and lead cross functional meetings and activities that elevate your own personal brand, as well as the program reputation.
- Partner with cross-functional teams to ensure seamless center operations and exceptional customer experiences, such as WPS, Marketing, Global Center Management and Leadership
- Design and implement innovative approaches to storytelling and technology demonstrations that bring ServiceNow's value proposition to life
- Drive the center's strategic initiatives, including experience design, content development, and customer journey mapping
- Establish and maintain strategic relationships with key stakeholders across Sales, Marketing, Product, and Executive teams
- Lead the development of center-specific KPIs and metrics to demonstrate impact and ROI
- Orchestrate high-stakes executive engagements that accelerate deal velocity and strengthen customer relationships
- Activate the demo rooms, and experiential zones to ensure technology first story-telling
- MBA preferred
ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
Simplify's Take
What believers are saying
- AI monetization is accelerating, with Now Assist already at $750 million ACV and AI targeting 30% of total ACV by 2030.
- ServiceNow’s $27.7 billion remaining performance obligations and $30 billion revenue target by 2030 support durable SaaS growth.
- Strategic partnerships with AWS, Accenture, Tanium, and Boomi expand reach and governance of enterprise AI agents.
What critics are saying
- Professional Services’ negative margins are dragging gross margins from 80% to 75%, threatening the high-growth SaaS premium.
- Agentic AI and open frameworks like Amazon Bedrock AgentCore risk bypassing the Now Platform and commoditizing AI Control Tower.
- Standalone tools and partners such as Island, Cursor, and Prodapt erode platform lock-in and cannibalize professional services revenue.
What makes ServiceNow unique
- ServiceNow’s Now Platform unifies IT, HR, customer service, and security workflows on a single cloud-native stack.
- Its AI-native platform embeds Now Assist and AI agents directly into core enterprise workflows and data fabric.
- ServiceNow Ventures deploys $1 billion by 2026 to deepen ecosystem control over AI, automation, and data intelligence.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows. As part of this initiative, Qlik has made a strategic tie-up with ServiceNow to facilitate the inclusion of trusted enterprise context within AI-based workflows that help enterprises make quick decisions. With this tie-up, Qlik intends to narrow the gap that exists between insights obtained from data and workflows through the use of ServiceNow's Workflow Data Fabric and Qlik's analytics, integration, and artificial intelligence offerings. Through this partnership, enterprises will be able to augment their automated workflows and AI agents with context to allow systems to detect patterns, insights, and recommended courses of action. The collaboration would be especially relevant for those organizations seeking to integrate AI on an organizational level through automation since it will allow making automation-based decisions using reliable and enterprise-class data and not limited to certain data pools. As the analytics solution provider, Qlik aims to help automate and speed up decisions made in various areas, such as IT support, customer services, and other operations by bringing analytics closer to operations. This means that contextual AI would become the next step for enterprises.
TrustCloud has launched a native application in the ServiceNow Store, offering continuous control monitoring for enterprise governance, risk and compliance customers. The application syncs validated control signals with ServiceNow IRM, SecOps and CMDB, integrating security and risk operations. The solution addresses limitations of point-in-time manual GRC workflows by enabling continuous testing across applications, infrastructure and vendors at enterprise scale. TrustCloud's AI-native agents analyse structured and unstructured data from cloud and on-premises environments, automating technical, documentation and process control testing. Early customers report significant improvements: one pharmaceutical company increased application assessment throughput from 20 to 200–300 apps annually with the same resources. The application is available now through the ServiceNow Store, following ServiceNow's strategic investment in TrustCloud in 2025.
ServiceNow has reorganised its pricing around three levels of AI capability, embedding artificial intelligence across its entire product strategy. Customers can now choose between Assistive AI, Task Automation and Full Role Automation based on their AI maturity. The company introduced Build Agent SDK, allowing developers to create ServiceNow applications from any coding environment, including GitHub Copilot and Cursor. Senior vice president John Aisien called it "a real game changer" for expanding the developer base. ServiceNow also launched Context Engine, infrastructure for enterprise AI that learns from user behaviour, and the Enterprise Service Management Suite for mid-sized companies. The suite includes an AI-powered implementation agent that compresses traditional six-month deployments to approximately 30 days. "AI is now infused in every package that we offer," Aisien said.
Qlik has partnered with ServiceNow to integrate trusted enterprise data into AI-powered workflows and decision-making processes. The collaboration combines ServiceNow's Workflow Data Fabric with Qlik's analytics engine to deliver richer context from ERP, CRM, supply chain and other enterprise systems. The partnership introduces Qlik metadata collectors for ServiceNow Data Catalog, improving data discovery, lineage visibility and governance. Qlik's analytics engine will send insights directly into ServiceNow workflows and AI agents, enabling better decision-making through cross-system relationships and operational context. The announcement was made at Qlik Connect 2026 in Florida. Qlik, used by 75% of Fortune 500 companies, aims to help enterprises scale AI responsibly whilst maintaining data governance and control across operations.
Salesforce and ServiceNow are clashing over the future of IT service management, with Salesforce CEO Mark Benioff claiming his six-month-old Agentforce IT Service has won five customers from ServiceNow. ServiceNow CEO Bill McDermott disputed the claim, saying four remain customers and one represented just $42,000 in revenue against ServiceNow's $13.2 billion annual total. ServiceNow controls 40 per cent of the ITSM market with 8,600 customers, whilst Salesforce's product has 200 signups. However, analysts suggest this isn't a direct competition. ServiceNow emphasises control and orchestration with 22 years of workflow expertise, whilst Salesforce targets engagement through tools like Slack, meeting users where they work. Salesforce sees opportunity in the broader $50 billion market, particularly amongst midmarket and SMB customers where it already has relationships through CRM and cloud platforms.