Service Engineer 1

ZEISS history in China dates back to 1957. ZEISS is now represented in the Greater China market with all segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. Since 2021, Greater China as become ZEISS largest single market in the world, as one of the most innovative and fasted growing markets. ZEISS in Greater China generated annual revenue totaling 16.1 billion RMB. Over 7,000 employees throughout the country, across over 60 sites of manufacturing factories, sales & service offices and R&D centers strongly support our customers in the region and guarantee every related business internationally.

We’re looking for a Service Engineer-1 to join us in Suzhou. Domestic and travel is required.

Your Role

As a Service Engineer-1, you will install, maintain, and repair ZEISS products to meet customer requirements. You will build strong customer relationships and provide timely support to both internal and external customers.

The role of Service Engineer-1 will involve:

• Performing field service activities, including machine installation, maintenance, troubleshooting, and repair.

• Delivering customer service with passion, dedication, and a strong commitment to customer satisfaction.

• Developing skills in coordinate measuring machines (CMMs) by applying mechanical and electronic aptitude and learning efficiently.

• Preparing service reports, technical reports, CPO reports, and other required documentation in the prescribed formats.

• Building and maintaining customer relationships to achieve the highest possible levels of customer satisfaction.

• Responding to customer satisfaction surveys and working to resolve customer care issues.

• Responding promptly to requests from internal and external customers.

• Completing administrative paperwork accurately and in full.

• Working independently with a solutions-oriented approach in a high-pressure, fast-paced, and innovative environment.

• Providing timely feedback on product quality issues identified on site and sharing market information with the company.

• Ensuring that company-issued test equipment and support tools are properly maintained.

• Working in accordance with company regulations, principles, guidelines, and requirements.

• Performing other related duties and responsibilities as assigned.

Your Experience

• College degree or above in an industrial technology-related discipline; a major in mechanical or electrical engineering is preferred.

• 2 years of relevant work experience, preferably in installing and troubleshooting industrial electronics, machinery, or computer systems.

• Excellent communication skills and a strong customer service aptitude.

• Knowledge of Microsoft operating systems.

• Ability to work independently, stay self-motivated, and collaborate effectively as part of a team.

• Good command of written and spoken English.

• Willingness to travel domestically and internationally.

It would be desirable if you had:

• Previous experience in CMM installation and troubleshooting; this is preferred but not required.

Your Benefits

If you join ZEISS, you will have access to a range of benefits, including:

• Participation in a dynamic, committed, and international team.

• Diverse responsibilities with opportunities to collaborate across multiple ZEISS functions.

• International training and development opportunities supported by experienced colleagues.

• Modern equipment and tools to support your success.

• Attractive remuneration package including fringe benefits.

Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.

Your ZEISS Recruiting Team