Summer 2025
Posted on 11/9/2024
Specialty-specific EHR systems for healthcare providers
No salary listed
Boca Raton, FL, USA
In Person
This internship is to be completed in person at our Boca Raton headquarters for the entire 12-week program. ModMed will provide relocation or housing assistance for selected candidates located remotely.
Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) and related healthcare software. Its EMA and gGastro systems combine clinical documentation with practice management and revenue cycle management, learning from a provider’s workflows to streamline tasks like scheduling, billing, and reporting. The company differentiates itself by focusing on specialty-specific solutions that adapt to individual practices within an integrated platform, reducing administrative friction compared with generic EHRs. Its goal is to let healthcare providers spend more time on patient care while improving clinical efficiency and financial outcomes.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$376.2M
Headquarters
Boca Raton, Florida
Founded
2010
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Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Conference Attendance Budget
Hybrid Work Options
Remote Work Options
Wellness Program
* blog / * AI in healthcare / * why Talkie is the best call management solution for dermatology practices using ModMed EMA. June 16, 2026 You chose ModMed EMA because it fits the requirements of your specialty. So why settle for a call management solution that doesn't? The phones don't stop. Acne patients want their tretinoin refilled before vacation. New patients are calling three other practices while they wait on hold with yours. A patient is calling to book a Botox touch-up - a different appointment slot than the skin check on hold behind them. And every interaction needs to land cleanly in ModMed. You don't have to settle: Talkie is the call management solution built for dermatology practices on ModMed EMA. Specialty-trained for dermatology. Natively integrated with ModMed EMA. Built to resolve patient requests on the spot - inside the EHR your team already trusts. Key takeaways. * Dermatology practices field a distinctive call mix: a constant flow of Rx refills across chronic conditions, separate scheduling logic for cosmetic vs medical visits, and patients already worn down by long wait times. * Choosing ModMed EMA signals a commitment to specialty-fit tools. Your call solution should meet the same standard. * Talkie's AI agents are trained on dermatology terminology (topicals, biologics, retinoids, Mohs) and integrate natively with ModMed - the deepest integration on the market. * Young Skin Dermatology, a Connecticut practice running on ModMed, now handles 1,300+ calls a month through Talkie, with notes logged directly in the EHR and a reduced bill from their external scheduling company. * Want to see how Talkie would work in your practice? Book a demo to walk through it inside ModMed EMA. Dermatology has a distinctive call mix. Before Talkie LLC talk about software, let's name the problem. Patients wait too long, and they know it. The AMN Healthcare 2025 Survey of Physician Appointment Wait Times found that dermatology patients now wait an average of 36.5 days for an appointment. A patient already facing a month-long wait shouldn't have to also wait on hold just to book the visit. Refill volume is constant. Acne alone affects more than 8.6 million Americans, a number that has grown 14.5% over the past decade. Add psoriasis, eczema, rosacea, and biologic therapies, and you have a steady stream of refill requests - each one requiring identity verification, medication confirmation, and a clean handoff to a provider. Scheduling logic is split. A skin check, a Mohs follow-up, a Botox or filler appointment, and a new cosmetic consult are not the same appointment. Slot lengths differ. Routing differs. Prep instructions differ. A general AI receptionist often doesn't know the difference. A dermatology-trained one does. But specialty fluency is only half the job. The other half is where every request lands. ModMed EMA fits dermatology. Your AI agent should too. If you chose ModMed EMA because it fits dermatology workflows - like terminology, documentation, and coding - apply the same standard to your call solution. The closer your AI agent fits both dermatology and ModMed, the less work it creates and the more it resolves. A superficial integration - where your call tool dumps notes into a generic field, or worse, requires a staff member to copy data over from a spreadsheet - creates extra friction. Your team ends up doing the work twice. A native integration is different. The AI agent does the work inside ModMed. Appointments land directly on the calendar. Patient requests - refills and otherwise - are documented in chart notes for the provider to review. Choosing the right type of integration for your specific situation isn't just a technical detail. It can be the difference between actually supporting your front desk and your patients, and making them deal with even more challenges than before the integration. Wojciech Przechodzeń Co-founder & CPO, Talkie.ai Talkie has the deepest ModMed EMA integration on the market - built and tested in real dermatology practices, and listed on the ModMed synapSYS Marketplace. What Talkie does for a derm practice - directly in ModMed EMA. Here's what an AI agent built for both dermatology and ModMed does on a regular day: * Schedules and reschedules appointments in ModMed EMA, distinguishing between medical visits, cosmetic consults, and procedure follow-ups based on what the patient says * Processes prescription refill requests - verifying patient identity, capturing dosage and pharmacy, and creating a chart note in ModMed EMA for provider review * Documents every call directly in ModMed EMA * Answers routine questions about office hours, location, insurance, and procedure prep * Captures new patients even after hours - creating the chart in real time so they can book their first visit * Routes complex or urgent calls to the right person, with full context from the conversation so far * Runs patient recall campaigns for annual skin checks, follow-ups, or any lapsed patients you want to bring back in * Sends appointment reminders by call or text to reduce no-shows Watch the demo: how an Rx refill call lands in ModMed EMA. How quickly can an AI receptionist support a patient calling about their prescription refill? How flexible is it? How does the result of the call present itself in ModMed EMA? The call takes about two minutes. The refill request is logged in ModMed EMA before the patient hangs up. Case study: How Young Skin Dermatology automated its routine calls and cleaned up its records along the way. Young Skin Dermatology is a boutique practice in Connecticut where everyone wears multiple hats. Before Talkie, every routine call pulled the front desk away from patients standing right in front of them. The practice was also paying an external scheduling company to absorb overflow - and the costs were stacking up. Then Talkie went live, fully integrated with ModMed EMA. What changed: * 1,300+ calls per month are now handled by the AI agent * The external scheduling company receives a fraction of the calls it used to * Documentation got better - every call produces a transcription note in ModMed, with follow-up questions captured automatically That last one surprised the team. They expected fewer calls. They didn't expect cleaner records. Before Talkie, it was always humans creating the notes, and a lot of the times they're missing important details. Talkie is able to transcribe really accurately and efficiently. They ask the patient questions to get more information that maybe a human would have missed. Operations Manager, Young Skin Dermatology The other win was the time the front desk got back: The workload has been lightened for them, and they've been able to focus on the things that really matter and make a difference in their role, which is the patient face-to-face interactions and customer care. Why Talkie + ModMed + dermatology works. If you're a practice owner or practice manager evaluating call solutions, the test is simple: does the solution fit your specialty and your EHR? Talkie checks both boxes: * Trained on dermatology terminology: tretinoin, biologics, Mohs, retinoids, isotretinoin, dermal fillers * Built for dermatology workflows: cosmetic vs medical scheduling, pre- and post-procedure questions, chronic refill cycles * Deepest ModMed EMA integration on the market: scheduling, refills, new patient intake, chart notes - all logged directly in ModMed * Multi-channel from one AI engine: phone and text, with full capabilities on each * 24/7 coverage: every call answered - evenings, weekends, holidays * Customizable: AI agent name and voice, locations, knowledge base, scheduling rules * HIPAA compliant and SOC 2 Type II certified You picked ModMed EMA because dermatology deserves a specialty-fit EHR. Hold your call management solution to the same standard. Ready to see Talkie in your ModMed environment? Other dermatology practices on ModMed are already moving - and the longer you wait, the further ahead they get. Or as one Practice Administrator put it: AI is the wave of the future, so Talkie LLC could either wait and implement it later and be behind the technology bubble, or Talkie LLC can be ahead of the technology bubble, and I prefer to be ahead rather than behind. Talkie LLC'll show you exactly what Talkie looks like inside your practice's workflow - including how scheduling, refills, and chart notes land in ModMed EMA. Built for dermatology. Built for ModMed. See what Talkie can do for your practice. Frequently asked questions. * How deep is Talkie's ModMed EMA integration? * What dermatology-specific tasks can Talkie handle? * What happens if a patient needs to speak with someone on the team? * What languages does Talkie support? * How long does implementation take? * Is Talkie HIPAA compliant?
ModMed AI scheduling in action: how Kansas City Skin & Cancer Center went live in 24 hours with Elise. John Durovsik April 29, 2026 The role of the dermatologist has shifted. Where patients once came in for a single mole check and didn't return for years, they now build long-term relationships with their providers, returning regularly for ongoing care. For practices, that shift makes accessibility a baseline expectation rather than a differentiator. "Dermatology is now more closely related to a primary care physician, somebody that you see on a regular basis. That accessibility we have to provide for our patients is part of where Elise comes in." Kansas City Skin & Cancer Center was thinking about exactly that question when they started evaluating EliseAI. As the practice expanded, leadership wanted to make sure every patient who called could actually reach them, without hold queues, voicemail backlogs, or the small frictions that quietly turn into lost appointments. "If you have any kind of roadblocks in getting in and making an appointment, you are going to lose patients. It is even worse to have to leave a voice message and wait for somebody to call you back. It does not provide good care for our patients. It does not feel like they have access to us." With Elise handling first contact, the practice's calls get answered, backend paperwork gets completed, and patients get scheduled without the delays that come from hold queues and callbacks. The team can spend their time on the work that actually requires them. Implementation moved quickly for a team already mid-transition. The practice had recently rolled out a new practice management system, a new phone system, and significant IT changes. "Within 24 hours of receiving an email that Elise was integrated directly with ModMed, we were up and running." Of all those transitions, the EliseAI implementation was "the most painless." The support experience reinforced the decision. The EliseAI team was responsive, hands-on, and shaped their approach around how Kansas City Skin & Cancer Center actually operates day to day. "The support that's been given to us has been worth a million bucks in a sense, because it's catered to us." Within the first week of going live, appointments were being scheduled, phone volume was dropping, and the front desk was no longer running behind. Today, Elise schedules more than 1,850 appointments per month for the practice. With every call answered, patients have a consistent way to reach Kansas City Skin & Cancer Center, and the team has room to focus on the parts of patient care that require a human. "I think it is important for every call to be taken by AI. This is basically organizing it so we can focus on what we do best." The shift in dermatology toward longitudinal care isn't slowing down. Practices like Kansas City Skin & Cancer Center are deciding what accessibility looks like in that new model, and what it takes to deliver it.
ModMed strengthens vision for the "AI-Powered Practice" With acquisition of Bonsai Health. ModMed, a leading provider of cloud-based software and services for specialty medical practices, has announced the acquisition of Bonsai Health, a fast-growing developer of agentic AI solutions designed to automate patient engagement workflows. The acquisition represents a significant milestone in ModMed's ongoing effort to build what it calls the AI-Powered Practice(TM), a vision centered on streamlining operations, improving patient outcomes, and reducing administrative burdens through automation and data-driven workflows. "We are thrilled to welcome the incredible team at Bonsai Health into the ModMed family," said Daniel Cane, co-founder and co-CEO of ModMed. "Bonsai was built on a simple but powerful mission: to ensure the right care happens at the right time. Their agentic AI platform and approach to patient reactivation are a perfect fit for our vision of the AI-Powered Practice." A proactive engine for practice growth. At the heart of the acquisition is Bonsai Health's agentic AI platform, designed to operate behind the scenes to automate time-consuming front-office tasks, traditionally handled manually by clinic staff. The platform works by identifying care gaps in patient histories alongside openings in provider schedules, then proactively reconnecting patients with providers through automated outreach. Using multi-channel communication, including SMS and email, the system enables seamless patient reactivation and self-scheduling without requiring staff intervention. This capability builds on ModMed's existing patient engagement tools, including its communication platform powered by Klara. While Klara functions as a centralized hub for staff-managed patient messaging, Bonsai introduces an additional layer of proactive automation, designed to fill unused appointment slots and improve continuity of care. Together, these technologies aim to reduce staff workload while improving operational efficiency and patient access to care, two of the most pressing challenges facing specialty practices today. Scaling innovation across nearly 50,000 providers. ModMed plans to accelerate Bonsai Health's growth by integrating its capabilities across the company's expansive network of nearly 50,000 specialty healthcare providers. * Dermatology * Ophthalmology * Orthopedics * Gastroenterology * Ear, Nose, and Throat (ENT) * And additional specialty practices nationwide The acquisition also brings experienced leadership into the ModMed ecosystem. Bonsai Health was founded by Travis Schneider and Luke Kervin, entrepreneurs with deep experience in healthcare technology and patient engagement. Notably, the founders previously co-founded PatientPop, a widely recognized practice growth platform used by thousands of healthcare providers. "Joining the ModMed family provides us with the scale and resources of an industry leader to bring our AI technology to nearly 50,000 providers," said Kervin. "ModMed's deep clinical datasets and industry-leading infrastructure provide the perfect environment to advance our agentic AI innovation faster than ever before." Investor confidence and the future of the AI-Powered Practice. The acquisition of Bonsai Health aligns with the broader investment strategy of Clearlake Capital Group, the global alternative asset manager backing ModMed. Clearlake has identified agentic AI as one of the most transformative forces shaping healthcare operations, particularly within front-office functions that have traditionally relied on manual, staff-driven workflows. "Agentic AI is transforming the front office in healthcare - shifting from reactive, staff-driven workflows to proactive, automated patient engagement at scale," said Paul Huber. "Bonsai Health is a best-in-class example of where this technology is headed." With more than $185 billion in assets under management, Clearlake continues to prioritize long-term investments in companies driving digital transformation across industries, with healthcare emerging as a key focus area. Within this context, the integration of Bonsai Health into ModMed marks a significant step toward the evolution of the AI-Powered Practice(TM). The combined platform reflects a broader shift in healthcare operations - from reactive scheduling and communication to predictive, automated patient engagement that operates in real time. For specialty medical practices, this transformation directly addresses persistent operational challenges, including staffing shortages, patient appointment gaps, administrative overload, and patient retention and follow-up compliance. By automating outreach and proactively identifying care opportunities, the integrated solution aims to reduce manual workload while improving both clinical efficiency and patient outcomes. As healthcare continues to evolve, this acquisition underscores the accelerating role of artificial intelligence in redefining medical practice management, positioning ModMed at the forefront of a new model where intelligent automation supports healthier patients, more efficient staff, and stronger-performing practices. Why this matters: healthcare innovation in South Florida. For South Florida's rapidly expanding healthcare and biosciences ecosystem, this acquisition reflects a broader shift toward AI-driven healthcare infrastructure taking shape across the region. Companies like ModMed have played a foundational role in establishing South Florida as more than a regional tech hub, positioning it as an emerging center for specialty healthcare software, clinical innovation, and digital patient engagement at scale. Today, the region is increasingly defined by the convergence of health-tech and life sciences, with growth fueled by healthcare software companies, research institutions, private capital investment, and a strong pipeline of clinical and technical talent. This ecosystem is not only supporting the digitization of care delivery but is also accelerating the adoption of AI-powered tools that improve how patients are connected to providers and how practices operate day to day. According to the Business Development Board of Palm Beach County (BDB), there are just under 7,000 healthcare and life science companies in the county, underscoring the depth and density of the regional ecosystem. The Palm Beaches have become a premier destination for healthcare, life sciences, and research, home to world-renowned institutes and one of Florida's most robust, rapidly expanding healthcare systems. Within this context, ModMed's acquisition of Bonsai Health reinforces South Florida's position at the forefront of specialty care technology and intelligent patient engagement systems. The integration of Bonsai's proactive, agentic AI capabilities strengthens the region's growing reputation for building scalable healthcare solutions that move beyond traditional software systems into automation-first platforms. As ModMed continues to expand its AI-Powered Practice(TM) vision, the company is helping shape a broader regional narrative, one where South Florida is not just participating in healthcare innovation, but actively contributing to the next generation of AI-enabled clinical infrastructure. This evolution reflects a maturing ecosystem where healthcare delivery, biosciences, and wellness innovation are increasingly interconnected, with technology serving as the bridge between improved provider efficiency and better patient outcomes.
ModMed, a specialty medical practice software provider, announced its ModMed Scribe clinical AI assistant has been used in over 240,000 patient visits since launching version 2.0 in November 2025. The product has been adopted by more than 1,600 providers in its first three months, making it the fastest-growing product in ModMed's history. The AI assistant converts natural language into structured clinical data and actionable orders within seconds. Built natively within ModMed's electronic health record system, it generates visit notes, billing codes and treatment plans from exam-room conversations. ModMed is adding new features including Smart Merge functionality for note reconciliation, iPhone compatibility alongside existing iPad support, and automated body location capture. Android device support is planned for the second half of 2026.
Motiv vs Hyro: which AI booking platform is right for your practice? They operate in the same space - healthcare AI - but they solve fundamentally different problems. What Hyro does well. Hyro built a strong conversational AI layer for health systems. Their core strengths are call center automation, FAQ deflection, and routing patients to the right department. For large hospital networks drowning in inbound call volume, Hyro reduces the load on human operators. Their natural language understanding handles common questions - office hours, directions, "do you accept my insurance?" - and routes callers accordingly. Credit where it's due: Hyro has earned enterprise health system contracts and their phone-based AI is competent. Where the platforms diverge. The critical question: what happens after the AI answers the patient's question? With Hyro: The answer is typically a transfer - to a scheduler, to a portal, to a callback queue. The AI handled the conversation. A human still handles the booking. With Motiv: The AI completes the booking. Directly into the EHR. No transfer. No portal redirect. No human in the loop unless the patient requests one. Direct EHR Booking vs. Call routing. Motiv integrates directly with 11 EHR systems: Epic, athenahealth, Cerner, eClinicalWorks, ModMed, Elation, eMedPractice, Veradigm, NextGen, DrChrono, and Greenway - plus Google Calendar (Workspace) for practices without a mainstream EHR. These are live, bidirectional integrations - real-time slot availability, direct appointment creation, zero double bookings. See its technical walkthrough of the Epic integration. When a patient interacts with Motiv, the AI: Collects patient information through natural conversation Verifies insurance eligibility in real time (including card OCR) Searches available slots directly from the EHR Books the appointment into the practice management system Sends confirmation to the patient No middleware. No manual entry. No "someone will call you back." Hyro's approach centers on understanding what the patient wants and routing them. That's conversational AI. What Motiv does is transactional AI - it completes the transaction. Voice + Chat + Context Aware. Hyro is primarily a voice and phone-based platform. Motiv operates across five channels: website chat, voice agent, inbound phone AI, SMS, and Telegram. More importantly, Motiv's hybrid architecture lets patients switch between text and voice mid-conversation without losing context. And if a patient asks "Wait, do you accept Blue Cross?" mid-booking, the AI answers and returns to the exact field where they left off. Head-to-Head comparison. | Capability | Motiv | Hyro | | Direct EHR Booking | 11 live EHR + Google Calendar | Routing / transfer to staff | | Voice AI | Yes - full booking | Yes - call routing | | Chat AI | Yes - full booking | Limited | | SMS / Telegram | Yes | No | | Voice + Chat Hybrid | Yes - switch mid-conversation | No | | Context Aware | Yes - mid-flow Q&A | No | | Insurance Verification | Real-time + card OCR | FAQ-based | | Behavioral Intelligence | Predictive, 3-layer engine | Call analytics | | Patient Safety Protocols | 10 protocols, 200+ indicators | N/A | | HIPAA Compliant | Yes - zero PHI retention | Yes | | Setup Time | One week, one line of code | Enterprise implementation | Which platform fits your practice? Choose Hyro if: * - Your primary problem is inbound call volume at a large health system * - You need to deflect routine questions away from human operators * - Your scheduling workflow is already functional * - Staff just needs fewer phone interruptions Choose Motiv if: * - You want the AI to actually book the patient * - You need to reduce front-desk staffing costs * - You want to capture after-hours bookings * - You want a system that gets smarter with every interaction The question is not which platform has better AI. The question is whether you want an AI assistant that talks to patients, or an AI platform that books them. Ready to see Motiv in action? Watch the platform book a real appointment into your EHR in under 30 seconds.