Service Manager

Job Description

• Lead and coordinate the service team within the assigned scope of work, ensuring efficient execution of activities and alignment with contractual commitments.
• Act as the primary interface between the service team, customer Technical Responsible(s), and HE Space Contracts Manager.
• Ensure timely and accurate service reporting in accordance with customer and company requirements.
• Monitor service performance and ensure delivery of high-quality results that meet agreed service levels and key performance indicators (KPIs).
• Ensure compliance with all reporting obligations and deadlines established by HE Space and the customer.
• Plan, prioritize, assign, and monitor tasks across the team, maintaining clear documentation and traceability of responsibilities.
• Organize adequate resource coverage during absences and proactively identify staffing needs, escalating requirements to the Contracts Manager when necessary.
• Identify, communicate, and manage risks, issues, and challenges, ensuring timely escalation to the customer, Contracts Manager, HR, or other relevant stakeholders.
• Support customer satisfaction by understanding evolving customer needs and advising management on opportunities to enhance service delivery and performance.
• Drive continuous improvement initiatives and contribute innovative ideas to increase service efficiency, customer value, and business growth opportunities.
• Contribute to resource management activities, including annual performance reviews, skills assessments, succession planning, and the identification of training and development needs.
• Foster a collaborative, positive, and high-performing team environment that encourages professional growth and accountability.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Science, or a related discipline.
• Minimum 5 years of experience in project management, service management, or team leadership within a customer-facing environment.
• Proven experience managing teams and coordinating service delivery activities while maintaining strong customer relationships.
• Demonstrated ability to build and maintain effective working relationships with customers, stakeholders, and multidisciplinary teams.
• Strong organizational, planning, and prioritization skills, with the ability to manage competing priorities independently.
• Proactive, flexible, and solution-oriented approach, with strong problem-solving and decision-making capabilities.
• Excellent communication and interpersonal skills, both written and verbal.
• Experience working in an international and multicultural environment is considered an advantage.

• Familiarity with service management processes, KPI monitoring, and continuous improvement methodologies is desirable.

Additional Information

This role is based in  Noordwijk, The Netherlands

If you believe you have what it takes for this position, please send your CV (in English and in Word or PDF format) to Andrés Izquierdo by clicking on the ‘Apply for this job’ button and quoting job reference.

An exciting and dynamic international working environment awaits you!

Last apply date: 25/09/2026!