Full-Time
Tech Support
Hybrid
Confirmed live in the last 24 hours
KnowBe4
1,001-5,000 employees
Security awareness training and phishing simulations
Entry
Clearwater, FL, USA
Open to candidates located in the greater Tampa Bay area.
- Two-year degree preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
- Work with customers or end-users regarding the set-up and configuration of KnowBe4’s products to customize it to suit their needs
- Test and configure KnowBe4’s products and customize it so that it could function in each customer’s unique environment
- Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4’s products
- Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements, as well as new product ideas and enhancements to the KMSAT console
- Work collaboratively with CSM team to quickly resolve customer’s issues
- Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
- Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests
- Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products
- Investigate and document issue reports and communicate findings to development team or clients as required
- Present product demonstrations to customers and/or end-users
- Train customers and end-users on how to best use our training platform including our best practices to fully deploy the training to its employees
- Attend prospect and customer meetings, supporting the sales team as a KMSAT console subject matter expert
KnowBe4 provides security awareness training and simulated phishing exercises to help organizations combat social engineering threats. Their platform is designed to be easy to use and can be quickly implemented, allowing IT professionals to deploy training programs faster than many competitors. The training includes various modules that educate employees on recognizing and responding to phishing attempts. KnowBe4 differentiates itself by offering a seamless onboarding process through its Customer Success team, which minimizes the need for extra consulting. The company's goal is to enhance security awareness across businesses of all sizes, ultimately reducing the risk of cyber threats.
Company Stage
IPO
Total Funding
$390.1M
Headquarters
Clearwater, Florida
Founded
2010
6 month growth
↑ 3%1 year growth
↑ 3%2 year growth
↑ 8%
Simplify's Take
What believers are saying
- The acquisition of Egress positions KnowBe4 to offer a comprehensive, AI-enhanced security platform, potentially increasing market share and revenue.
- Consistent recognition as a leader in G2 Grid Reports boosts the company's reputation and attractiveness to potential employees and clients.
- The integration of AI technologies like AIDA can lead to more personalized and effective security training, enhancing user engagement and reducing human risk.
What critics are saying
- The integration of Egress's technology could face challenges, potentially delaying the rollout of new features and affecting customer satisfaction.
- Maintaining top rankings in a competitive market requires continuous innovation and investment, which could strain resources.
What makes KnowBe4 unique
- KnowBe4's acquisition of Egress enhances its platform with adaptive AI-driven email security, setting it apart from competitors focused solely on training.
- The company's consistent top rankings in G2 Grid Reports for both Security Orchestration and Security Awareness Training highlight its market leadership and customer satisfaction.
- KnowBe4's focus on 'security culture' and the integration of AI-driven defense agents (AIDA) demonstrates a holistic approach to cybersecurity that goes beyond traditional training methods.
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Benefits
Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
Remote Work Options
Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
On-site Life Coach