Tech Support
Hybrid
Posted on 3/11/2024
INACTIVE
Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
Cybersecurity
Data & Analytics
Company Stage
N/A
Total Funding
$701.6M
Founded
2010
Headquarters
Clearwater, Florida
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 6%2 year growth
↑ 25%Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
QA & Testing
Requirements
- Two-year degree preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
Responsibilities
- Work with customers or end-users regarding the set-up and configuration of KnowBe4’s products to customize it to suit their needs
- Test and configure KnowBe4’s products and customize it so that it could function in each customer’s unique environment
- Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4’s products
- Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements, as well as new product ideas and enhancements to the KMSAT console
- Work collaboratively with CSM team to quickly resolve customer’s issues
- Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
- Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests
- Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products
- Investigate and document issue reports and communicate findings to development team or clients as required
- Present product demonstrations to customers and/or end-users
- Train customers and end-users on how to best use our training platform including our best practices to fully deploy the training to its employees
- Attend prospect and customer meetings, supporting the sales team as a KMSAT console subject matter expert