Full-Time
Tech Support
Confirmed live in the last 24 hours
KnowBe4
1,001-5,000 employees
Security awareness training and phishing simulations
Entry, Junior
Clearwater, FL, USA
Hybrid position; candidates from greater Tampa Bay area are also considered.
- Two-year degree preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
- Work with customers or end-users regarding the set-up and configuration of KnowBe4’s products to customize it to suit their needs
- Test and configure KnowBe4’s products and customize it so that it could function in each customer’s unique environment
- Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4’s products
- Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements, as well as new product ideas and enhancements to the KMSAT console
- Work collaboratively with CSM team to quickly resolve customer’s issues
- Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
- Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests
- Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products
- Investigate and document issue reports and communicate findings to development team or clients as required
- Present product demonstrations to customers and/or end-users
- Train customers and end-users on how to best use our training platform including our best practices to fully deploy the training to its employees
- Attend prospect and customer meetings, supporting the sales team as a KMSAT console subject matter expert
KnowBe4 provides security awareness training and simulated phishing exercises to help organizations combat social engineering threats. Their platform is designed to be easy to use and can be quickly implemented, allowing IT professionals to deploy training modules and phishing simulations faster than many competitors. KnowBe4 differentiates itself by offering a subscription-based service that includes a variety of training content and a dedicated Customer Success team that facilitates onboarding without requiring extra consulting hours. The company's goal is to enhance the security posture of businesses by educating employees about potential threats and how to recognize them.
Company Stage
IPO
Total Funding
$390.1M
Headquarters
Clearwater, Florida
Founded
2010
6 month growth
↑ 2%1 year growth
↑ 3%2 year growth
↑ 8%
Simplify's Take
What believers are saying
- Increased demand for cybersecurity training due to remote and hybrid work environments.
- Growing interest in gamified learning enhances engagement in security awareness programs.
- AI integration in cybersecurity tools predicts and prevents phishing attacks effectively.
What critics are saying
- Emerging cybersecurity firms with similar AI-driven solutions may erode KnowBe4's market share.
- Rapid evolution of AI-generated phishing attacks may outpace KnowBe4's defense capabilities.
- Economic downturns could challenge subscription-based revenue models due to budget cuts.
What makes KnowBe4 unique
- KnowBe4 offers the world's largest security awareness training and simulated phishing platform.
- The platform is user-friendly, intuitive, and scalable for busy IT professionals.
- KnowBe4's rapid deployment is often twice as fast as competitors' solutions.
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Benefits
Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
Remote Work Options
Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
On-site Life Coach