Tech Support
Posted on 4/27/2023

501-1,000 employees

Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
Clearwater, FL, USA
Experience Level
Desired Skills
  • Two-year degree preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Minimum of 1 year experience in similar or related position
  • Familiarity with firewall and email protocols is preferred
  • Excellent verbal and written communications
  • Highly organized and result-oriented
  • Excellent time management and organization skills
  • Can demonstrate technical troubleshooting and analysis ability
  • Can demonstrate integrity, accountability, respect and commitment
  • Strong collaborative and teamwork skills
  • Must be able to work with minimal supervision
  • Work with customers or end-users regarding the set-up and configuration of KnowBe4's products to customize it to suit their needs
  • Test and configure KnowBe4's products and customize it so that it could function in each customer's unique environment
  • Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4's products
  • Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements, as well as new product ideas and enhancements to the KMSAT console
  • Work collaboratively with CSM team to quickly resolve customer's issues
  • Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
  • Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests
  • Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products
  • Investigate and document issue reports and communicate findings to development team or clients as required
  • Present product demonstrations to customers and/or end-users
  • Train customers and end-users on how to best use our training platform including our best practices to fully deploy the training to its employees
  • Attend prospect and customer meetings, supporting the sales team as a KMSAT console subject matter expert