Black Box

End-to-end digital infrastructure and IT services

Director Service Delivery

Program ManagementConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required; preferred fields are Engineering, IT, Business, Project Management, or related disciplines.
PMP certification is required.
A PgMP or equivalent advanced program management certification is preferred.
At least 10 years of total work experience is required.
At least 10 years of project management experience, including at least 8 years of program management, is required.
Proven experience managing at least three programs valued at $100 million or more each is required.
Experience leading matrixed teams across multiple geographies is required.
Deep expertise in data center operations, including hyperscale or large-scale infrastructure deployments, is required.
Strong program and project management capabilities with demonstrated success in complex, multi-site programs are required.
Strong client relationship management and consultative communication skills are required.
Proficiency with Microsoft Office, SharePoint, Microsoft Project, PPM tools, ERP systems, Salesforce, workforce management platforms, and cloud-based technologies is required.

Responsibilities

Execute Black Box standards, processes, and methodologies for data center program planning, deployment, and operational management.
Lead end-to-end delivery of hyperscale or large-scale data center infrastructure programs, including structured cabling, network infrastructure, power and space planning, and Day 2 operations.
Develop and maintain multi-year program roadmaps aligned with client requirements and growth strategies.
Provide direct leadership and oversight to project managers, field supervisors, installation teams, and operational support staff.
Establish program governance structures, including organization charts, RACI matrices, communication plans, and stakeholder management frameworks.
Act as the primary executive point of contact for assigned clients, ensuring alignment on scope, schedule, risks, and expectations.
Partner with account management to identify client needs and develop scalable solutions and service offerings.
Conduct recurring client reviews covering program performance, risks, issues, financials, and strategic opportunities.
Drive expansion of services and identify new business opportunities within existing accounts.
Lead the creation and approval of program and project plans, including WBS/OBS structures, requirements management, cost estimates, material planning, and risk and communication plans.
Oversee installation and build activities, ensuring adherence to design standards, safety requirements, and quality expectations.
Ensure timely procurement and delivery of materials in partnership with Supply Chain and Procurement teams.
Develop Statements of Work and negotiate pricing with subcontractors and installation partners.
Provide leadership for Day 2 support operations across multiple active data center environments.
Own P&L for assigned programs, ensuring profitability and financial accuracy.
Manage revenue forecasting, cost tracking, margin performance, and financial reporting.
Ensure compliance with project control fundamentals covering scope, schedule, cost, quality, and risk management.
Review Statements of Work, pricing models, and proposals during pre-sales cycles.
Support contract negotiations, master service agreements, Statements of Work, licensing agreements, and post-installation support agreements.
Mentor and develop project management and operational staff across the Data Center organization.
Promote continuous improvement of delivery methodologies, operational processes, and PMO standards.
Drive adoption of best practices in workforce management, resource planning, and operational scalability.
Achieve performance targets for key performance indicators established by leadership.
Perform other duties as assigned.

Desired Qualifications

Exceptional leadership skills with the ability to inspire and mobilize global, diverse teams.
Ability to influence cross-functional teams and drive organizational change.
Ability to meet aggressive timelines and manage large budgets.
Strong written and verbal communication skills.
Strong organizational skills, self-motivation, and ability to manage multiple priorities.

Position Summary

The Data Center Delivery Leader is accountable for the strategic leadership, operational excellence, and successful delivery of large‑scale data center programs and deployments for Black Box’s hyperscale and enterprise clients. This role ensures that all data center projects and operational activities are delivered on schedule, within budget, at the highest quality standards, and with exceptional client satisfaction.

The Delivery Leader serves as the primary executive interface for clients, providing leadership across engineering, project management, field services, supply chain, and support organizations. This role carries responsibility for operational performance, revenue forecasting, profitability, resource planning, quality assurance, and risk management across multiple concurrent programs.

The Data Center Delivery Leader is expected to be a thought leader within the Data Center organization, driving operational maturity, continuous improvement, and best‑in‑class delivery practices. This role also provides mentorship and leadership to Project Coordinators, Project Managers, Senior PMs, and cross‑functional delivery teams.

Primary Roles & Responsibilities

Program & Operational Leadership

Executes Black Box standards, processes, and methodologies for data center program planning, deployment, and operational management.
Leads end‑to‑end delivery of hyperscale or large‑scale data center infrastructure programs, including structured cabling, network infrastructure, power/space planning, and Day 2 operations.
Develops and maintains multi‑year program roadmaps aligned with client requirements and growth strategies.
Provides direct leadership and oversight to project managers, field supervisors, installation teams, and operational support staff.
Establishes program governance structures including org charts, RACI matrices, communication plans, and stakeholder management frameworks.

Client Relationship & Business Management

Acts as the primary executive point of contact for assigned clients, ensuring alignment on scope, schedule, risks, and expectations.
Partners with account management to identify client needs and develop scalable solutions and service offerings.
Conducts recurring client reviews covering program performance, risks, issues, financials, and strategic opportunities.
Drives expansion of services and identifies new business opportunities within existing accounts.

Program Execution & Delivery Excellence

Leads the creation and approval of program and project plans, including WBS/OBS structures, requirements management, cost estimates, material planning, and risk/communication plans.
Oversees installation and build activities, ensuring adherence to design standards, safety requirements, and quality expectations.
Ensures timely procurement and delivery of materials in partnership with Supply Chain and Procurement teams.
Develops Statements of Work (SOWs) and negotiates pricing with subcontractors and installation partners.
Provides leadership for Day 2 support operations across multiple active data center environments.

Financial & Performance Management

Owns P&L for assigned programs, ensuring profitability and financial accuracy.
Manages revenue forecasting, cost tracking, margin performance, and financial reporting.
Ensures compliance with project control fundamentals: scope, schedule, cost, quality, and risk management.
Reviews SOWs, pricing models, and proposals during pre‑sales cycles.
Supports contract negotiations, MSAs, SOWs, licensing agreements, and post‑installation support agreements.

Organizational Leadership & Continuous Improvement

Mentors and develops project management and operational staff across the Data Center organization.
Promotes continuous improvement of delivery methodologies, operational processes, and PMO standards.
Drives adoption of best practices in workforce management, resource planning, and operational scalability.
Achieves performance targets for Key Performance Indicators (KPIs) established by leadership.
Performs other duties as assigned.

Skills & Abilities

Deep expertise in data center operations, including hyperscale or large‑scale infrastructure deployments.
Strong program and project management capabilities with demonstrated success in complex, multi‑site programs.
Exceptional leadership skills with the ability to inspire and mobilize global, diverse teams.
Strong client relationship management and consultative communication skills.
Ability to influence cross‑functional teams and drive organizational change.
Proven ability to meet aggressive timelines and manage large budgets.
Excellent written and verbal communication skills.
Proficiency with MS Office, SharePoint, MS Project, PPM tools, ERP systems, Salesforce, workforce management platforms, and cloud‑based technologies.
Highly organized, self‑motivated, and capable of managing multiple priorities.

Qualifications

Education

Bachelor’s Degree required;
Preferred fields: Engineering, IT, Business, Project Management, or related disciplines.

Certifications

PMP required.
PgMP or equivalent advanced program management certification preferred.

Experience

10+ years of total work experience.
10+ years of project management experience, including 8+ years of program management.
Proven experience managing at least three programs valued at $100M+ each.
Experience leading matrixed teams across multiple geographies

Why Black Box?

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Equal Opportunity Employer- Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size: Not listed
Company stage: IPO
Headquarters: Plano, TX
Founded: 1976

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