Technical Field Service Representative

Job Description

Primary focus:  Jobsite support of Sika products for customers who install as well as Sika field personnel to meet typical construction project specification requirements. Secondary focus: Product training, mockups, application troubleshooting, inspections to ensure successful applications of Sika products and to provide thorough written reports documenting activity.

• Support the Director, Product Engineering in all aspects of administration
• Support the VP, Technical Services & Product Engineering with special projects as required
• Assist the Manager, Product Approvals & Certifications in obtaining product approvals (i.e. new product submissions; renewals/recertifications) [nationwide DOT’s and other agencies as required]
• Jobsite visits as required (daytime/overnight/occasional weekends, holidays) per project specification requirements / customer requests
• Work with local Project Representatives to manage site mockups as required
• Determine best methods to support contractors on site using and installing our products
• Troubleshoot and investigate reported problems in the field (during installation or after project completion) as required
• Periodic inspections as needed (based on product type) to ensure proper installation
• Participate in site meetings with the applicator, Sika Project Rep, the consultant, and others
• Provide written reports with photographs documenting site visits (scope, agreed to actions, etc.)
• Assist in building an industry-leading training program to raise the quality of work completed in the field using our products
• Train applicators to ensure proper and efficient installation of Sika products (i.e. Infrastructure business unit; Buildings & Parking business unit; Energy & Industrial business unit)
• Contribute to programs that evaluate new products to improve our knowledge and understanding of their limitations and advantages to reduce risk ahead of product launch
• Provide phone support to answer technical questions on the use of products
• Participate in and lead Sika involvement with various industries such as AASHTO, ICRI, ACI, SWR Institute, etc.
• Review of new and revised literature for technical accuracy
• Frequent travel is required

Qualifications

• College degree preferred (BS Engineering or Technical field of study) preferred 
• 3 to 5 years minimum experience in construction
• Must have excellent organization and interpersonal skills
• AutoCAD capability re: the creation of &/or editing of Construction Details
• Strong customer focus
• Ability to work ‘hands-on’ with Sika products
• Ability to work in a team environment

Additional Information

· 401k with Generous Company Match

· Bonuses

· Medical, Dental, and Vision Benefits

· Paid Parental Leave

· Life Insurance

· Disability Insurance

· Paid time off, paid holidays

· Floating holidays + Paid Volunteer Time

· Wellness/Fitness Reimbursements

· Education Assistance

· Professional Development Opportunities

· Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Compensation: 75000 to 85000 (USD) (YEARLY)