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PENN Entertainment

Operates casinos, racetracks, and online betting

Concierge Host

Dining, Bar & Counter ServiceUpdated on Nov 12
Part-timeDetroit, MI, USA$16.80 - $21In-person

About the Job

Requirements

  • Strong verbal and written communication skills and a polished, professional appearance.
  • Ability to multitask, prioritize, and remain composed in a fast-paced casino-resort environment.
  • Ability to follow verbal and written direction clearly and work within chain-of-command expectations.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Must be able to obtain and maintain a Michigan Gaming Control Board license.
  • Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
  • Must be at least 21 years of age or meet applicable property requirements for the work area.

Responsibilities

  • Greet guests warmly and create a polished, professional arrival and departure experience.
  • Manage reservations, waitlists, seating assignments, occupancy flow, and guest profile information using approved reservation or guest-management systems.
  • Coordinate VIP accommodations, special occasions, membership- or locker-related guest inquiries, and guest requests in partnership with lounge leadership.
  • Monitor lounge pacing, seating availability, guest flow, and lobby presentation throughout service.
  • Communicate with servers, bartenders, managers, casino team members, and guests while following chain of command.
  • Maintain awareness of lounge offerings, cigar categories, beverage offerings, events, and membership or VIP programs, where applicable.
  • Recognize repeat guests whenever possible and help build guest relationships through discreet, professional service.
  • Assist with event execution, guest communications, and operational readiness before and during service.
  • Uphold casino policies, property standards, union work rules, guest-service standards, and Triple 777 hospitality expectations.
  • Maintain professionalism and composure in a smoking-permitted cigar lounge environment.

Desired Qualifications

  • Minimum 1–2 years of host, concierge, reservation, front desk, private club, fine dining, luxury hotel, casino, or comparable upscale hospitality experience is preferred.
  • Experience with OpenTable, Resy, SevenRooms, or comparable reservation or guest-profile platforms is preferred.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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