Third Party CS
Employee benefits guidance and support
Customer Service Representative
Full-Time
$75k - $400k/yr
Mid
Orange County, CA, USA
Remote
About the job
Requirements
- Previous experience in customer support, client services, sales, or a related field.
- Excellent communication skills over the phone and other communication platforms.
- Basic computer skills and experience.
- Ability to multitask.
- Excellent time management and prioritization skills.
- Ability to listen actively, relay information, and answer questions and concerns.
- Customer-focused approach to achieving positive customer experiences and resolutions.
Responsibilities
- Answer client inquiries, provide product information, and resolve customer problems.
- Assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
- Answer and manage incoming calls, emails, chats, and interactive voice response systems.
- Learn and follow customer service procedures and policies.
- Meet and exceed personal and team target goals.
- Record, organize, and file customer interactions and account changes.
- Upsell when needed.
- Schedule callbacks and appointments to resolve customer needs.
About the company
Third Party CS helps employees understand and use workplace benefits. Its advisors answer questions, explain available options and support workers who may find insurance, enrollment and benefit processes difficult to navigate on their own. The company serves people connected to large employers while operating independently from the employers and benefit carriers it discusses. Third Party CS is a benefits-support service rather than a general customer-service outsourcer, with its value centered on accessible guidance and individual assistance.
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Headquarters
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Founded
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