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Full-Time

Sr. Director

Professional Services, Americas Enterprise

Confirmed live in the last 24 hours

Pendo

Pendo

501-1,000 employees

Enhances digital products for user engagement

Data & Analytics
Enterprise Software

Compensation Overview

$178k - $254kAnnually

Senior, Expert

San Francisco, CA, USA + 2 more

More locations: Raleigh, NC, USA | New York, NY, USA

Hybrid position requiring in-office presence.

Category
Management Consulting
Consulting
Required Skills
Sales
Communications
Segment
Requirements
  • Bachelor’s degree in Business, Management, or a related field; Master’s degree preferred.
  • Minimum of 10 years of experience in professional services, with at least 5 years in a leadership role within a SaaS company.
  • Demonstrated experience in managing consulting teams and delivering services to Enterprise customers
  • Proven ability to lead and scale professional services teams in a high-growth environment.
  • Excellent communication, leadership, motivation, and strategic thinking skills.
  • Deep understanding of the SaaS industry and customer value dynamics.
  • Strong ability to work cross-functionally with all areas of the overall business.
  • Success record of growth and supporting multiple segments of services business.
Responsibilities
  • Lead the Professional Services team of consultants, project managers, and Managers to deliver exceptional customer experience.
  • Responsible for booking and revenue goals for the theater/segment.
  • Drive productivity and utilization of the team to exceed company goals.
  • Ensure services revenue and cost is driving profitability within the theater/segment.
  • Act as a key stakeholder in driving process improvements and new service offerings to help Pendo customers get value.
  • Recruit, mentor, and develop a high-performing team. Foster a culture of continuous improvement, evolution, and professional growth. Balance time effectively between our recurring services offerings, one-time services offerings, and transformational services offerings.
  • Work closely with Sales, Customer Success, and Product teams to align strategies and ensure cohesive growth and customer success. Create short-term programs to redeploy customers who need a value reset.
  • Build and maintain strong relationships with key clients, understanding their needs and ensuring their success with Pendo's platform and offers.

Pendo provides solutions for improving product experience and digital adoption for businesses that develop digital products, such as software companies and tech startups. Their platform integrates with existing products to offer tools that help product teams analyze user behavior, collect feedback, and make informed decisions to enhance their offerings. Key features include in-app messaging, user analytics, and feedback collection, which guide users through new features and updates. Pendo differentiates itself by focusing on user engagement and providing actionable insights that help clients meet the high expectations of users. The goal of Pendo is to support businesses in achieving growth and success by ensuring their digital products deliver a positive and valuable user experience.

Company Stage

Series F

Total Funding

$472.6M

Headquarters

Raleigh, North Carolina

Founded

2013

Growth & Insights
Headcount

6 month growth

8%

1 year growth

12%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Achieving $200 million in annual recurring revenue and a record number of new product launches highlights Pendo's strong growth trajectory and innovation capacity.
  • Partnerships with major players like Google Cloud to integrate generative AI capabilities position Pendo at the forefront of AI-driven product management solutions.
  • Pendo's recognition as a leader in Everest Group's 2023 Digital Adoption Platforms PEAK Matrix® Assessment underscores its industry leadership and credibility.

What critics are saying

  • The recent layoff of 12% of its staff could indicate underlying financial or operational challenges that may affect employee morale and stability.
  • High competition in the SaaS market, with numerous alternatives and competitors, could pressure Pendo to continuously innovate to maintain its market position.

What makes Pendo unique

  • Pendo's focus on product experience and digital adoption sets it apart from general SaaS providers, offering specialized tools for user engagement and product improvement.
  • The seamless integration of Pendo's platform with clients' existing products allows for real-time user behavior insights and feedback collection, a feature not always available in competing solutions.
  • Pendo's recent enhancements with AI and automation further differentiate it by providing advanced capabilities for product teams to leverage in improving user experiences.