Account Manager

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About QIAGEN

QIAGEN is a leading global provider of molecular diagnostics, life sciences, and bioinformatics solutions that help transform biological samples into valuable molecular insights. With more than 500,000 customers worldwide, QIAGEN supports laboratories, healthcare providers, researchers, and pharmaceutical organizations in advancing scientific discovery and improving patient outcomes.

Operating in over 25 countries, QIAGEN delivers innovative “Sample to Insight” technologies across areas including infectious diseases, oncology, genetic testing, precision medicine, and applied testing. The company is driven by its vision of “Making improvements in life possible” through innovation, quality, and collaboration.

Job Description:

As an Account Manager you will be responsible for managing and growing customer relationships while delivering exceptional customer service and commercial outcomes. This role focuses on account retention, revenue growth, contract management, stakeholder engagement, and identifying new business opportunities within the Queensland, Norther Territory and Pacific Islands region.

The successful candidate will act as a trusted advisor to customers, ensuring long-term partnerships and alignment between customer needs and company objectives.

Key Responsibilities

Account Management & Customer Relationships

• Develop and maintain strong relationships with key customer stakeholders.
• Serve as the primary point of contact for assigned accounts.
• Conduct regular business reviews and customer meetings.
• Ensure high levels of customer satisfaction and retention.
• Resolve customer concerns and escalations in a professional and timely manner.

Business Development & Revenue Growth

• Identify opportunities for upselling, cross-selling, and contract expansion.
• Develop strategic account plans to achieve revenue targets.
• Monitor market trends and competitor activity.
• Support tender submissions, proposals, and contract negotiations.
• Drive growth within existing and new customer portfolios.

Commercial & Contract Management

• Manage customer contracts, pricing agreements, and renewals.
• Ensure compliance with company policies and contractual obligations.
• Forecast sales performance and maintain accurate CRM records.

Internal Collaboration

• Work closely with commercial operations, applications, service, marketing, technical, and customer support teams.
• Support product launches and implementation activities.

Key Performance Indicators (KPIs)

• Achievement of sales targets
• CRM Management
• Forecast accuracy
• Successful launch plan for new and upcoming products

Skills & Experience

Essential

• Tertiary qualifications in Molecular Biology, Life Sciences or related field.
• Proven experience in Account Management, Business Development, or Sales.
• Experience within diagnostic/life science industry.
• Demonstrated ability to manage large or strategic accounts.
• Strong commercial and negotiation skills.
• Excellent communication and stakeholder management abilities.
• Experience managing contracts and customer relationships.
• Strong organizational and problem-solving skills.
• Proficiency in CRM systems and Microsoft Office Suite.

Desirable

• Previous experience in Commercial Partner Management.
• Tertiary qualifications in Business, Sales, Marketing, or related field.

What we Offer:          

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.