Business Analyst - System Ticketing Platform

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

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  • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

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Job Summary

• Ventra Health is seeking a Program Management Analyst with excellent analytical, communication and software skills to support the design, implementation, and management of new business systems and processes used by a wide range of Ventra Stakeholders. 

Essential Functions and Tasks

• Work with the business to gather information and develop system requirements and mockups for key workflows 

• Work with the business to gather information and develop system requirements and mockups for reports and dashboards 

• Work with vendor teams to assist in the design and build of rule-based workflows, automation, reporting packages, and dashboards 

• Understand business processes and produce process flow diagrams 

• Liaise with the business to help understand and answer system related questions and troubleshoot issues 

• Prioritize and manage a significant volume of escalation inflow, ensuring issues are triaged, routed and resolved in a timely manner 

• Manage reporting and dashboards to ensure continuous transparency to stakeholders at various levels 

• Adapt system configurations based on identified business needs 

• Coordinate testing scenarios for system changes and enhancements and work with teams to move changes to production 

• Ensure proper change management for system changes as well at attend Governance meetings. 

• Performs special projects and other duties as assigned 

Education and Experience Requirements

• High School Diploma or GED 

• Bachelor’s or equivalent training 

• At least three (3) years of Business Analyst experience. Must include experience working within a high performing reporting team 

• One to two (1-2) years of computer support experience, preferred. 

• Knowledge of Monday.com or equivalent system ticketing platform preferred. 

Knowledge, Skills, and Abilities

• Strong knowledge and experience with Healthcare reporting, Analytics, and Business reporting software 

• Ability to develop and/or modify and adapt systems, application configurations, and programs to meet individually specified needs. 

• Good communication and client-facing skills 

• Ability to be flexible and effectively work with all levels of the organization 

• HealthCare/RCM/Financial systems is a major plus  

• Working in an Agile environment is a plus 

• Candidates must have hands-on experience working in software configuration, reporting and management 

• Ability to interpret and evaluate business needs and to determine appropriate alternative solutions. 

• Effective oral and written communication skills. 

• Ability to oversee multiple priorities. 

• Understand and comply with company policies and procedures 

• Must be able to prioritize and accomplish objectives in a timely fashion 

Office Skills: 

• Basic use of computer, telephone, internet, copier, fax, and scanner      

• Basic touch 10 key skills 

• Basic Math skills 

• Understand and comply with company policies and procedures 

• Basic knowledge of Outlook, Word, and Excel 

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. 

• This position is also eligible for a discretionary incentive bonus in accordance with company policies. 

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention CandidatesPlease be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at [email protected] to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. 

Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.