Assistant Bakery Manager

POSITION PURPOSE

The Assistant Bakery Manager supports the daily operations of the Bakery Department, helping ensure high-quality products, exceptional customer service, proper merchandising, food safety, sanitation, inventory control, and overall department readiness.

KEY RESPONSIBILITIES

Customer Service & Sales

• Provide fast, friendly, and professional customer service.
• Assist customers with product selections, special orders, and bakery-related questions.
• Resolve customer concerns appropriately and escalate issues to store leadership when necessary.
• Utilize suggestive selling techniques and identify opportunities to increase department sales.

Bakery Operations & Production

• Assist with daily bakery production, preparation, packaging, displaying, and merchandising.
• Maintain fresh, full, and visually appealing bakery displays.
• Follow established product preparation, packaging, portion, and quality standards.
• Support production planning based on sales, promotions, seasonal demand, and special orders.
• Maintain proper product rotation and remove outdated or spoiled products.

Food Safety, Sanitation & Compliance

• Maintain cleanliness and sanitation throughout bakery work, preparation, display, cooler, freezer, and equipment areas.
• Monitor appropriate temperatures during product preparation, storage, and display.
• Follow company food safety, labeling, code-dating, workplace safety, and regulatory requirements.
• Help ensure bakery equipment and work areas are maintained in safe operating condition.

Inventory & Shrink Control

• Assist with ordering, receiving, stocking, and rotating bakery products and supplies.
• Maintain appropriate inventory levels while supporting freshness and shrink-control goals.
• Verify deliveries and report shortages or product-quality concerns.
• Maintain organized cooler, freezer, storage, and production areas.
• Assist with required department inventory counts.

Team Leadership & Training

• Assist with assigning daily duties and providing direction to bakery associates.
• Train associates on department procedures, customer service expectations, food safety, sanitation, production, and recordkeeping.
• Help monitor department productivity and completion of assigned work.
• Support cross-training and associate development to maintain effective department coverage.

Administrative & Department Support

• Complete and maintain required department paperwork and records.
• Assist with production charts, sales and labor documentation, temperature logs, and other required records.
• Communicate department goals, priorities, and opportunities to bakery associates.
• Support opening and closing procedures and overall department readiness.
• Perform other duties as assigned.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream