Agent/Lead Agent - Transcon

Job Description

• Coordinate daily trucking operations, including pickup, delivery, shipment monitoring, and exception handling.
• Provide high-quality customer service to internal and external customers in line with the Company’s service standards.
• Proactively monitor shipments and communicate delays, service issues, and other exceptions, ensuring timely follow-up and resolution.
• Coordinate closely with trucking service providers to ensure capacity, service reliability, competitive cost, and operational compliance.
• Support the sourcing, onboarding, and periodic performance evaluation of qualified trucking and delivery service providers.
• Verify trucking-related information, documentation, and costs to ensure accuracy, timely processing, and cost protection.
• Support customer implementation, operational reviews, and continuous improvement initiatives.
• Maintain accurate operational data and provide regular reporting on volume, service performance, cost, and service-provider performance.
• Keep up to date with transportation regulations and ensure operations comply with Company safety, security, and operational requirements.
• Work closely with Sales, Customer Service, Accounting, Customs Brokerage, and other products to support customer requirements and business growth.
• Support Transcon commercial activities, including new business opportunities and customer development.
• Actively contribute to a team-oriented, accountable, and continuous-improvement culture.

Qualifications

• University/College degree or equivalent relevant education and experience.
• Experience in domestic trucking, transportation, logistics, or freight forwarding is preferred; cross-border transportation experience is an advantage.
• Strong customer-service mindset with good communication and problem-solving skills.
• Proactive, responsible, detail-oriented, and able to follow through on operational issues.
• Good organizational and time-management skills, with the ability to manage multiple shipments and priorities.
• Comfortable working with Excel, Word, PowerPoint, and transportation/operational systems.
• Good command of English, both written and spoken.
• Able to work effectively with customers, service providers, and cross-functional teams.
• Able to work under pressure and respond to urgent operational requirements when necessary.
• Self-motivated, willing to learn, and interested in developing a career in transportation and logistics

Additional Information

Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Behaviors:

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Package: Expeditors offers excellent benefits

• Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
• Annual Leave
• Health Plan: Medical Package
•  Accident Insurance
• Social, Health and Unemployment Insurance
• Mobile phone allowance, company car, Grab account,
• Training and Personnel Development Program

All your information will be kept confidential according to Company guidelines.