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TELEXISTENCE

RaaS provider automating retail and logistics

Customer Experience Specialist

Customer SuccessConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • Create documents using Excel or Google Sheets and PowerPoint.
  • Enter data using Excel or Google Sheets.
  • Be able to visit worksites promptly to resolve issues and take action on unfamiliar work.
  • Communicate with stakeholders with different interests, including frontline staff, customers, and internal departments, to achieve shared goals.
  • Understand the company's mission and apply it to the work.

Responsibilities

  • Support solution implementation and operation at assigned stores, identify onsite issues, and execute resolution plans involving relevant departments.
  • Continuously monitor post-implementation operational-efficiency KPIs and actual improvements to store processes, checking for discrepancies between data and on-the-ground conditions to ensure stable operations.
  • Detect issues arising at stores promptly, provide feedback to relevant departments, and resolve them quickly.
  • Explain analyses of the economic impact and operational efficiencies of TX GHOST in terms understandable to retail clients, leading process improvements involving frontline staff.
  • Visit assigned stores and arrange and run regular client meetings that involve domestic travel.
  • Create necessary internal and external documents, including manuals and white papers.

Desired Qualifications

  • Experience in a convenience-store or other retail setting as a supervisor, in a head-office store-related department, or as a store manager.
  • Ability to manage projects while responding to changing priorities and external conditions.
  • Work experience involving services using robotic or IoT products, or consulting experience supporting implementation of web or IT services.

About the Company

TELEXISTENCE

RaaS provider automating retail and logistics

TELEXISTENCE designs and operates robots that blend AI with remote control under a robotics-as-a-service model to automate labor tasks in retail and logistics. Its TX SCARA robot restocks beverages by using an AI system called Gordon to detect low stock and perform replenishment, handling up to about 1,000 bottles or cans per day with onboard NVIDIA Jetson edge AI; if the AI isn’t reliable, a human operator can take control remotely via a telepresence/VR interface. The company stands out by combining AI, remote operation, and ongoing RaaS contracts, backed by large funding and partnerships to scale mass production and expand internationally, including collaborations like Astra with Seven-Eleven Japan. TELEXISTENCE’s goal is to reduce labor shortages and boost efficiency by deploying versatile robots at scale across retail and logistics.

Company size
51-200
Company stage
Series B
Total funding
$197.5M
Headquarters
Tokyo, Japan
Founded
2017

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