Account Manager

We are hiring an Account Manager, APAC based in Singapore!

As our Account Manager, you'll own the day-to-day relationship with a growing portfolio of APAC merchants, helping them go live smoothly and get lasting value from Breeze. This is an account management role first: you'll be the merchant's go-to contact for onboarding, account questions, business reviews, and expansion conversations. You'll also bring enough technical grounding to handle first-line integration questions, triage issues, and escalate to the appropriate teams as necessary. Reporting to our Director of Sales, APAC.

You'll work closely with Sales, Product, Engineering, and Risk and Compliance to make sure merchants adopt Breeze quickly, stay healthy in production, and grow with us. As one of the first account management hires in Singapore, you'll help build the function from the ground up.

We're looking for someone who thrives in fast-moving environments, wants meaningful ownership, and is excited to build rather than simply maintain.

What You'll Do

• Own the day-to-day relationship with a portfolio of merchants across APAC as their primary point of contact, driving adoption, retention, and expansion.
• Take over newly signed merchants from Sales and guide them through onboarding and go-live, coordinating with our Solutions and Engineering teams where needed.
• Handle first-line API integration questions and guide merchants through our documentation to shorten time to revenue.
• Triage merchant issues and escalate to the respective teams (Product, Engineering, Risk, Legal, Compliance, etc.) and follow through to resolution.
• Expand accounts by identifying upsell and cross-sell opportunities, via regular account check-ins and business reviews covering performance, account health, and adoption of new Breeze features.
• Track and report on retention, revenue growth, merchant satisfaction, and account health, and keep CRM records and reporting up to date.

What We're Looking For

• 4+ years of experience in account management, customer success, or a similar client-facing role at a fintech or technology company. Payments experience is a plus but not required.
• Minimum conversational proficiency in Mandarin is required for this role.
• A track record of managing a portfolio of client relationships, with the commercial instincts to grow revenue from existing accounts.
• Basic technical foundations from working in a tech environment: you understand how APIs and webhooks work at a high level, can read an error message or API response to work out what went wrong, and know when to escalate.
• Comfortable working cross-functionally with global Sales, Product, Engineering, and Risk and Compliance teams.
• Familiarity with how online payments work, such as authorization, refunds, chargebacks, and settlement, or the curiosity to pick it up quickly.
• Competent with AI tools in your day-to-day work, using them to research, troubleshoot, draft, and automate, and keen to keep finding new ways to apply them.
• A clear communicator who can explain technical topics in plain language to merchants and work well with engineers internally.
• Organized and able to manage many merchants at once, prioritizing well across day-to-day requests, issues, and growth work.
• Proactive and resourceful, comfortable in fast-moving environments without an established playbook, and happy to get into the details yourself.
• Based in, or willing to relocate to, Singapore.

Nice to Have

• Experience in payments, especially Merchant of Record, PSP, or cross-border commerce.
• Exposure to crypto, stablecoin, or multi-currency payment products.
• Experience at an early-stage or high-growth startup.
• Experience with CRM tools, BI dashboards, or basic SQL for tracking account health and looking into transaction data.
• Other APAC languages in addition to Mandarin.

Why Breeze

• More than payments: We're building an intelligent infrastructure layer across payments, compliance, risk, fraud, chargebacks, reconciliation, and customer support.
• AI from the ground up: AI isn't an add-on. It's central to how we're building our products and how our teams operate.
• Successful and still early: We have meaningful traction and strong financial foundations while remaining early enough for new hires to have outsized impact.
• Built for the long term: Backed by Sequoia Capital, Multicoin Capital, and The Chainsmokers, we're exceptionally well-capitalized with the runway to think big.
• Real ownership: Lean teams, few layers, direct access to decision-makers, and the autonomy to make things happen.
• Hard problems: Work at the intersection of AI, payments, stablecoins, risk, compliance, financial infrastructure, and global commerce.
• Exceptional team: Work with ambitious, curious, low-ego people who move quickly and care deeply about what they build.
• Room to grow: As Breeze grows, strong performers can quickly expand their scope and take on bigger problems.

How We Work

• Act Now, Improve Later: Ship something real today. Move fast, learn from what happens, and make it better.
• Disagree and Commit: Debate hard before a decision. Once it's made, commit fully and make the outcome right.
• Customers First: When in doubt, start with what's most painful for the customer.
• Own It, End to End: Don't wait to be asked. If you see a problem, take responsibility for solving it.
• Default to Public: Share context openly so the whole team can move faster and learn from each other.
• High Standards, Genuine Warmth: Hold the bar high and treat people well. Be direct, rigorous, kind, and low ego.
• Outcomes Over Activity: We care about what ships, what works, and what moves the needle, not how busy you look.
• AI Forward, Always Learning: Experiment with new tools, automate the repetitive, share what works, and continuously rethink how you can work smarter.

Compensation Philosophy

We believe compensation should be fair, competitive, consistent, and transparent. We benchmark compensation against the market and establish thoughtful bands for each role, with compensation reflecting experience, skills, location, role scope, and expected impact. We don't believe pay should primarily depend on how aggressively someone negotiates. Eligible employees receive meaningful equity, so the people building Breeze can participate in the long-term value they help create.

Benefits & Perks

• Medical allowance: An annual allowance, prorated based on your start date, to support eligible health and wellness expenses, including health screenings, dental and vision care, insurance premiums, and eligible expenses for direct family members.
• Corporate medical insurance: Medical coverage for full-time employees in our Singapore office, including cashless GP visits at panel clinics, specialist outpatient care with GP referral, and teleconsultations.
• Gym & wellness: A monthly subsidy toward eligible fitness and wellness memberships, classes, and activities.
• Productivity budget: An annual budget, prorated based on your start date, for professional development, productivity tools, books, courses, and eligible home-office improvements.
• Equity: Meaningful ownership in the company you're helping build.
• Equipment: A new MacBook Air and whatever else you need to do your best work.
• Annual global offsite: We bring the global Breeze team together every year. Previous destinations include Bali and Singapore, with Japan coming next.

Benefits, allowances, and reimbursements are subject to applicable eligibility requirements, taxes, and statutory contributions. Benefits are not contractual and may be amended from time to time.

Location / Working Model

This role is in office and based in Singapore.

At Breeze, we value in-person collaboration and connection. As a lean and fast-moving startup, physical presence in the office is key to fostering teamwork and productivity, and helps us stay agile and aligned. Employees based in our Singapore office are expected to work on-site five days per week, and remote work is not available for full-time employees in our Singapore office.

In-office expectations may vary slightly depending on role, team, and business needs. Certain roles that require closer cross-functional collaboration or operational support may have additional requirements, which will be discussed during the interview process.

Our approach is designed to support meaningful in-person collaboration, team building, and real-time decision-making while providing flexibility where applicable. We believe this structure enables strong execution, close collaboration, and effective teamwork across our global offices.