Full-Time
Senior Manager
Clinical Informatics
Updated on 8/23/2026
Scarborough Health Network
Hospital care across Scarborough
Compensation Overview
CA$68.58 - CA$79.50/hr
Toronto, ON, Canada
In Person
Bachelor's, Master's
 Medical, Clinical & Veterinary (1) |
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- An undergraduate degree in a health discipline, informatics, information systems, or a related field is required.
- At least 5 years of progressive experience in clinical informatics or healthcare information technology is required.
- Demonstrated people management and operational leadership experience is required.
- Hands-on experience with Epic build, optimization, or support in an acute care environment is required.
- A strong understanding of clinical workflows, change management, and digital adoption is required.
- Lead and manage Clinical Informatics staff, including clinical informatics specialists, trainers, coordinators, and students.
- Establish and manage operational priorities aligned with organizational strategic priorities and Digital Services roadmaps.
- Provide oversight of clinical informatics ticket intake, triage, prioritization, and escalation in partnership with Digital Services and ENHANCE.
- Oversee performance management, staff development, and workload planning.
- Promote a culture of accountability, service excellence, and continuous improvement.
- Lead workflow optimization initiatives across inpatient, ambulatory, and ancillary domains.
- Oversee local Epic build, configuration, testing, and deployment activities.
- Ensure system changes are clinically validated and aligned with best practices and regional standards.
- Partner with clinical and operational leaders to identify and prioritize optimization opportunities.
- Provide leadership for end-user training strategies and refresher education.
- Lead and sustain the Clinical Informatics Super User Program.
- Monitor system adoption and incorporate feedback into ongoing optimization and training plans.
- Ensure high-quality clinical and business analysis to support system enhancements.
- Translate clinical and operational needs into functional and technical requirements.
- Act as an informatics partner to clinical and operational stakeholders.
- Lead Clinical Informatics-led initiatives from planning through execution.
- Partner with the Project Management Office, Enterprise Transformation Office, and Digital Services on governance and delivery.
- Support effective change management, documentation, and communication.
- Represent SHN at ENHANCE Ontario tables and working groups.
- Coordinate local readiness and execution of regional initiatives.
- Ensure regional standards and priorities are incorporated into local operations.
- A master's degree is preferred.
- Epic certification(s) are preferred.
- Experience participating in regional Epic collaboratives is preferred.
- ITIL certification is preferred.
Scarborough Health Network is a community teaching health network serving Scarborough, Ontario through three hospitals and satellite sites. It provides emergency, diagnostic, surgical, rehabilitation, maternity, cancer, cardiac, mental-health, paediatric, geriatric, and nephrology care. Clinical programs are organized around the needs of one of Canada’s most diverse urban communities. SHN combines broad community hospital care with regional specialties that draw patients from beyond Scarborough, while teaching partnerships make clinical education, research participation, and workforce development part of the network’s role.
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