Terranea Resort

Runs an oceanfront resort on the California coast

House Person Supervisor - Banquets

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeRancho Palos Verdes, CA, USA$19.72 /hrIn-person

About the Job

Requirements

One year of experience as a Banquets Houseperson is required.
Knowledge of proper cleaning techniques, requirements, and chemical handling is required.
Knowledge of room setup styles, standard equipment, and proper equipment handling is required.
Ability to communicate legibly is required.
A food handling certificate is required.
Ability to communicate satisfactorily in English with guests, management, and coworkers so they can understand is required.
Ability to perform basic mathematical calculations is required.
Successful completion of the training and certification process is required.

Responsibilities

Supervise, train, and inspect assigned Banquet Houseperson associates, ensuring procedures meet hotel standards, and assist as needed to ensure guest service.
Conduct scheduled function-room inspections using departmental-standard checklists.
Maintain knowledge of scheduled group functions, including times, locations, attendance, and requirements; hotel function spaces and room names; meeting and banquet room setups; equipment maintenance and use; hotel and departmental policies and procedures; and safety guidelines.
Ensure assigned staff report to work, document lateness or absences, coordinate breaks, prepare and distribute assignments, and review priorities.
Assign radios, maintain accurate records, secure equipment, and ensure employees wear earpieces as required.
Communicate assignment changes during the shift.
Check supply levels in storage closets, prepare requisitions for needed supplies, and submit them to the manager.
Ensure storage and service areas are clean and organized, and assign personnel to correct deficiencies.
Check Housemen's carts for supplies, neatness, cleanliness, and mechanical problems, and direct personnel to correct deficiencies.
Monitor Housemen's job performance against departmental standards and communicate deficiencies to the employees responsible for correcting them.
Inspect function setups for group requirements and hotel standards and resolve deficiencies with the responsible individuals.
Ensure functions are set up, refreshed, and broken down according to scheduled times and departmental procedures.
Inspect function spaces for cleanliness and condition using checklists, verify standards, and notify personnel of deficiencies to be corrected.
Assist Housemen with their duties as needed to maintain cleanliness and guest service standards.
Coordinate group requests for additions or changes to scheduled arrangements in accordance with departmental standards.
Anticipate and promptly respond to guest needs, acknowledging guests regardless of workload or time of day.
Promote positive guest and employee relations.
Maintain familiarity with hotel services and features to answer guest inquiries accurately.
Handle guest complaints using instant pacification procedures and ensure guest satisfaction.
Conduct staff training as assigned.
Provide staff performance feedback to the manager, report disciplinary problems, and participate in employee counseling.
Complete maintenance work orders and submit them to the manager; contact Engineering directly for urgent repairs.
Document relevant information in the department logbook.
Complete paperwork and closing duties, and review assignment status and follow-up actions with the manager or incoming supervisor.

Overview

Supervise, train and inspect the performance of assigned Banquet Houseperson associates, ensuring that all procedures are completed to the Hotel's standards. Assist where necessary to ensure optimum service to guests.

Responsibilities

Conduct scheduled function room inspections, using a checklist in accordance with departmental standards.
Maintain complete knowledge of:
- Daily scheduled group functions, times, locations, amount of people and specified requirements.
- Location of all hotel function space and names of rooms.
- All styles of meeting and banquet room settings.
- Correct maintenance and use of equipment.
- All departmental/hotel policies and procedures.
- All safety guidelines.
Ensure that assigned staff have reported to work; document any late or absent employees
Coordinate breaks for assigned staff
Prepare and distribute assignment sheets to assigned staff and review priorities.
Assign radios to staff.. Maintain accurate record of such and ensure security of equipments. Check that all employees are wearing earpieces per departmental
Communicate additions or changes to the assignment sheets as they arise throughout the shift.
Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
Ensure cleanliness and organization of storage and service areas. Assign designated personnel to rectify any deficiencies
Check Houseman's carts for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
Monitor the Houseman's performance of job functions, ensuring that all departmental standards are met. Directly contact respective individuals and relay any deficiencies to be corrected.
Inspect designated function set-ups, ensuring all group requirements and hotel standards are met. Rectify any deficiencies with respective individuals.
Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures.
Inspect all of function space for cleanliness and condition, using specified checklists. Ensure that each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected.
Assist Housemen with their job functions where needed to ensure optimum cleanliness and service standards for guests.
Coordinate group's requests for additions/changes to scheduled arrangements and in accordance with departmental standards.
Anticipate guests' needs, respond promptly and acknowledge guests, however busy and whatever time of day.
Promote positive guest and employee relations.
Be familiar with hotel services/features to respond accurately to any guest inquiry.
Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Conduct training of staff as assigned.
Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
Successful completion of the training/certification process.
Complete work orders for maintenance repairs and submit to Manager. Contact Engineering directly for urgent repairs.
Document pertinent information in department log book.
Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor

Qualifications

1-year experience as Banquets Houseperson.
Knowledge of proper cleaning techniques, requirements and proper chemical handling.
Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such.
Ability to provide legible communication.
Food Handling certificate
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Ability to compute basic mathematical calculations.

Compensation

Base Pay Start Rate: $19.72/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Compensation: 19.72 to N/A (USD)

About the Company

Terranea Resort

Runs an oceanfront resort on the California coast

Terranea Resort runs an oceanfront retreat for vacationers, local visitors and private groups on Southern California's Palos Verdes Peninsula. Guests choose between hotel rooms and residential-style stays, including casitas and villas with kitchens and separate living areas for families or longer visits. Restaurants range from casual poolside meals to fine dining, while a spa, golf course and guided outdoor activities let guests build a stay around recreation as well as lodging. The resort earns money from overnight stays and separately booked dining and recreation services. Terranea opened in 2009 and is headquartered in Rancho Palos Verdes, California.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Rancho Palos Verdes, CA
Founded: 2009

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