In PersonModerate to frequent travel required based on company needs and job duties.
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
A high school diploma or equivalent is required.
Proficient computer skills and typing skills are required.
Effective communication skills, teamwork, initiative, and ethical conduct are required.
The employee must be able to sit for at least an hour at a time and stand and walk for up to 20 minutes at a time.
The employee must be able to bend, stoop, and lift up to 5–10 pounds, and use a computer and keyboard for long periods.
The role requires completion of four to six weeks of training; training may take place at another location.
Moderate to frequent travel is required based on company needs and job duties.
The work schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m.; occasional evening and weekend work may be required.
Responsibilities
Greet patients and visitors.
Enter and update patient demographic information as needed.
Complete insurance verifications for patients.
Communicate with patients and others by telephone and in person.
Create correspondence, reports, memos, and forms as requested by physicians or administration.
Schedule mutually acceptable patient appointments and obtain and enter referral information.
Check patients in and out in a timely and professional manner.
Collect copayments, deductibles, coinsurance, and outstanding balances at check-in.
Provide customer service in all interactions.
Work with all company departments.
Print new-patient documents and forms as needed.
Maintain inventory and submit front-office supply orders to administration.
Keep the front desk and patient waiting area clean, neat, and uncluttered.
Copy medical documents following proper procedures.
Distribute mail, faxes, and routine correspondence.
Complete bank deposits as needed.
Submit accurate end-of-day reports.
When checking out patients, collect all outstanding balances and charge patients for durable medical equipment or services rendered.
Protect patient privacy and comply with the Health Insurance Portability and Accountability Act and federal and state regulations.
Perform additional job-related duties or projects as needed.
Desired Qualifications
Two to four years of experience in the health care industry is preferred.
Description
Patient Service Representative
Classification: Non-Exempt
Department: Front Desk
Reports To: Front Desk Coordinator
SUMMARY/OBJECTIVE
The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values.
ESSENTIAL FUNCTIONS
Greet all patients and visitors with a smile
Enter and update as needed, patient demographics
Complete insurance verifications for all patients
Exhibit excellent communication skills over the telephone and in-person
Create correspondences, reports, memos and forms as requested by physicians and/or administration
Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
Check patients in and out in a timely and professional manner
Collect co-payments, deductibles, co-insurance and back balances for all services at check-in
Demonstrate excellent customer service skills in all interactions
Work as a team with all departments within the company
Print new patient documents and forms as-needed
Maintain inventory and submit front office supply order to administration
Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times
Copy medical documents as requested following the proper procedures
Distribute mail, faxes and routine correspondences
Complete bank deposits as-needed
Submit accurate End-of-Day (EOD)
When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered
Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations
Additional job related duties or projects as needed
COMPETENCIES
Effective communication skills
Teamwork oriented
Initiative
Proficient computer skills
Ethical conduct
Proficient typing skills
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must communicate professionally and courteously with patients and clinic staff. Employee must be able to sit for at least an hour at a time. Employee must be able to stand and walk for up to 20 minutes at a time. Employee is required to assist with rooming patients, filing, and other basic office tasks to include keeping office environment and waiting room clean. This will require the ability to bend, stoop, and lift up to 5-10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time.
POSITION TYPE AND EXPECTED HOURS
This is a full time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week Training for this position is Required to move forward in this position. Training may take place at another location.
TRAVEL
Moderate to frequent travel required based on the company needs and as job duties demand.
REQUIRED EDUCATION AND EXPERIENCE
High School diploma or equivalent
PREFERRED EDUCATION AND EXPERIENCE
Two to four years of experience in the health care industry
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.