Compensation Overview

NerdWallet seeks a seasoned account / creative operations leader to run our internal Brand Creative Studio team. In this role, you will be leading a team of producers, designers, content strategists, animators, and engineers responsible for the vision and execution of NerdWallet’s brand identity across internal and external communications channels.  

Our Brand Studio team operates as its own internal agency - internal clients have allocated budgets and submit project requests on a quarterly basis. You are responsible for running this agency - actively seeking ways to optimize and improve the operating model such that you’re efficiently and effectively meeting the objectives of your internal clients and NerdWallet business as a whole. While you are the biggest champion and advocate for your creative team, your focus will be creating the conditions for their success by focusing on client management and agency operations, not on creative decision-making.

This role requires excellent leadership skills, a desire to work collaboratively to achieve business outcomes, a consistent track record of delivering results through effective creative execution, and the ability to develop and inspire longer-term creative ambitions that help establish NerdWallet as the most memorable and beloved brand in the personal finance space. 

Where you will make an impact:

• You effectively attract and retain a high-performing team; optimizing time, talent and resources to meet the performance expectations of each of your internal clients, while making sure employees are challenged and clear on the opportunity for impact within the organization.  
• You are seen as a leader throughout the organization who can influence without authority. When clients come to you with challenges, they trust you will solve them in the best way, because you deeply understand our business objectives and are comfortable operating in ambiguity in pursuit of what is best for the organization, alongside your own operational & strategic objectives. 
• You inspire best-in-class creative and risk-taking amongst your team, never settling for the status-quo to make NerdWallet a distinct, differentiated and beloved brand in a crowded category.  

You are:

• Business Minded: Understand how to leverage creative to solve complex business challenges; proactively identify opportunities for effective creative work to drive business performance on and offsite. 
• Analytical: Strong pulse on utilization & burn rates, team performance, client feedback in order to optimize and improve campaign over campaign. 
• Solutions-Oriented: Strong 1:1 relationships with internal clients and leadership team, actively solves for their challenges & opportunities via best staff, best approach & process, best creative. Approach business problems with curiosity and creativity; you’re someone who naturally brings a flexible “first principles” mindset to problem-solving. 
• Creative Champion: Pulse on creative community, trends, tools and technology;  Obsessively thinking about the next “thing” by monitoring the landscape, competitors and consumers trends.  

Your experience:

We recognize not everyone will meet all of the criteria. If you meet most of the criteria below and you’re excited about the opportunity and willing to learn, we’d love to hear from you.

• 12+ years of work experience in internal creative teams / creative agency environments 
• 6 years of managerial and leadership experience 
• Optimizing process & operations to solve unique client objectives
• Optimizing staff to solve unique client objectives - this includes augmenting with contractor and agency talent as appropriate. 
• Demonstrated track record of delivering business outcomes via creative solutions
• Demonstrated ability to work effectively with cross-discipline teams and partners 
• Proficient in using operations and task management tools like Wrike, Jira, Asana, Google Suite
• Familiarity with creative tools like Adobe and Figma

Where:

• This role will be based in San Francisco, CA, or remote (based in the U.S.).
• We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family.

What we offer:

Work Hard, Stay Balanced (Life’s a series of balancing acts, eh?)

• Industry-leading medical, dental, and vision health care plans for employees and their dependents
• Rejuvenation Policy – Flexible Time Off + 13 holidays + 4 Mental Health Days Off
• New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care
• Mental health support through Headspace
• Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar 
• Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests
• Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution
• Weekly Virtual Bootcamp, Yoga, and Mindfulness Meditation sessions
• Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend

Have Some Fun! (Nerds are fun, too)

• Nerd-led group initiatives – Intramural Sports, Employee Resource Groups for Parents, Diversity and Inclusion, Women, LGBTQIA, and other communities
• Hackathons, Happy Hours, and team events across all teams and departments
• Company-wide events like Little Nerds Day (aka bring your kids to work day, even if you’re remote!) and our annual Charity Auction 

Lifestyle (Be your best self - we’ll take care of the details)

• Our Nerds love to make an impact by paying it forward – Donate to your favorite causes with a company match
• Work from home equipment stipend and co-working space subsidy 
• Anniversary recognition program – choose from different items and experiences
• Commuting stipend 

Plan for your future (And when you retire on your island, remember the little people)

• 401K with company match
• Annual Enrichment Stipend for learning and development
• Be the first to test and benefit from our new financial products and tools
• Access to Rocket Lawyer for online legal support and resources

If you are based in California, we encourage you to read this important information for California residents linked here.

NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment.  

NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice.

NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see:

1. E-Verify Participation Poster (English+Spanish/Español)

2. Right to Work Poster (English) / (Spanish/Español)

#LI-DNI