Full-Time

Lifecycle Specialist

Posted on 4/19/2024

Geotab

Geotab

1,001-5,000 employees

AI-powered fleet management solutions

AI & Machine Learning
Data & Analytics
Hardware

Mid

Las Vegas, NV, USA

Required Skills
Communications
Salesforce
Marketing
Requirements
  • 1-3 years experience in Customer Success, Account Management, or related positions working directly with business customers.
  • Post-Secondary Diploma/Degree or equivalent experience, preferred.
  • Experience leveraging customer success tools (i.e., Salesforce) an asset.
  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
  • Experience with reporting or business analysis.
  • Able to work well under pressure and respond to fast changing priorities and deadlines.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
  • Excellent verbal and written communication skills.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Strong interpersonal relationship building skills.
  • Strong analytical skills with the ability to problem-solve to well-judged decisions.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
  • A strong team-player with the ability to engage with all levels of the organization.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides.)
  • Entrepreneurial mindset and comfortable in a flat organization.
Responsibilities
  • Develop an in-depth understanding of each customer and clearly define their fleet purpose, needs, goals, and objectives.
  • Develop an in-depth understanding of your aligned channel partner; have a working knowledge of their go-to-market strategy and all products available for them to sell from our expanded platform/ecosystem.
  • Identify and adjust solutions according to unique customer needs to achieve satisfaction, loyalty and build sustainable relationships.
  • Identify potentially risky accounts and remedy risk factors to mitigate customer churn; escalate to appropriate channels internally.
  • Identify opportunities for partner solutions through customer discussion & discovery.
  • Attend/complete all sessions generated from marketing campaign efforts.
  • Proactively engage customers who respond positively to marketing campaigns on specified revenue generating products.
  • Support product demonstration or (small) pilot requests from PAM team as needed.
  • Document all opportunities within CRM & engage appropriate PAM/reseller partner for next steps.
  • Log all communication, interaction, & documentation used within our CRM (Salesforce).
  • Support Geotab global strategic initiatives.
  • Facilitate customer feedback and follow-up on customer NPS, CSAT and survey responses after all communication.

Geotab provides a comprehensive fleet management platform powered by AI and data intelligence, offering telematics, video-based safety, and open integrations to optimize fleet performance. With over 4 million subscriptions and processing more than 75 billion data points a day, Geotab helps customers make better decisions, increase productivity, ensure fleet safety, and achieve sustainability goals.

Company Stage

N/A

Total Funding

N/A

Headquarters

Oakville, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

7%

1 year growth

7%

2 year growth

5%

Benefits

Medical & dental

Retirement savings

Fitness membership

Baby bonus

Flex work arrangements

Home office reimbursement for select items

EV program

Learning reimbursement

INACTIVE