University of Rochester

Private research university in Rochester, NY

Outpatient Access Representative Per Diem

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Part-timeCanandaigua, NY, USA$19.15 - $25.85In-person

About the Job

Requirements

A high school diploma and one year of related experience in an administrative office or customer service field are required; alternatively, completion of Vision Care 1, 2, and 3 courses is required, or an equivalent combination of education and experience.
Experience with medical terminology is preferred.
The ability to word-process documents and enter data into a database is preferred.
Demonstrated skills related to achieving customer satisfaction are preferred.
The ability to act as a resource to less experienced staff is preferred.

Responsibilities

Perform patient information processing for ambulatory care visits, including reception, registration, charge reconciliation, appointment scheduling, electronic medical record task management, In Basket management, and telephone encounter management using electronic medical record, patient access, and revenue cycle systems.
Provide accurate, efficient, and customer-friendly information processing and reception service to support patient satisfaction and billable provider services.
Monitor performance on assigned tasks and make complex decisions independently; may train new or less experienced support staff.
Greet patients, verify identity using two patient identifiers, identify healthcare and referring providers and primary care physicians, direct patients, obtain signatures, identify special needs such as interpreter needs, monitor the reception area, provide a warm hand-off to registration and insurance management, update patients about provider waiting times every 15 minutes, protect patient health information under HIPAA regulations, and maintain waiting-room cleanliness and order.
Collect patient demographic and financial information, verify its accuracy, establish billable accounts, enter information into the electronic medical record and patient access and revenue cycle system, request patient email addresses for confirmations, and ensure completion of required patient forms and information.
Schedule new and return ambulatory-care visits; monitor schedules and report problems to the supervisor; preregister patients; coordinate ancillary testing and referrals to other clinic sites; follow up on missed appointments and cancellations; complete scheduling correspondence and forms; schedule interpreters and outside services such as transportation; and ensure patient satisfaction before discharge.
Print the After Visit Summary at checkout when appropriate and verify the recipient using two patient identifiers; assist with provider template changes as needed; collect copayments, prepare end-of-day deposits, and reconcile discrepancies.
Answer calls promptly and courteously, manage and route clinic calls, open electronic medical record telephone encounters, route encounters to appropriate staff or providers, coordinate outgoing calls, provide information, forward calls, page providers, and take messages.
Edit and correct registration errors, complete missing registration data, assist with charge reconciliation, ensure patient schedule accuracy, and identify ways to reduce follow-up, repetitive, or corrective work.
Manage electronic medical record messaging in the In Basket and referral work queue processing, ensuring accurate and concise entries in the patient's legal medical record.
Assess situation urgency and determine appropriate patient routing, handle complaints, use service-recovery concepts, and serve as a front-line problem solver.
Perform other assigned clinic-service tasks, which may include escorting patients into the treatment corridor, collecting height and weight, recording current medications and basic visit documentation, and obtaining vital signs; clinical staff must verify competencies before these duties are performed.

Desired Qualifications

Demonstrate the ICARE values when interacting with patients, families, and staff.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

3170 West St, Suite 275, Canandaigua, New York, United States of America, 14424

Opening:

Worker Subtype:

Regular

Time Type:

Time as Reported / Per Diem

Scheduled Weekly Hours:

As Scheduled

Department:

910002 Neurology Sleep-CNDGA

Work Shift:

Range:

UR URCA 204 H

Compensation Range:

$19.15 - $25.85

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Assures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May be a resource to new staff.

Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions. May train new or less experienced support staff.

ESSENTIAL FUNCTIONS

Reception: Greets patients to initiate positive ambulatory experience, requests patient identification, assures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed (e.g., for insurance forms), identifies and assesses patients’ special needs (e.g., interpreters), monitors reception area to assure patient needs are met. Provides interaction of warm hand-off to registration & insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Assures cleanliness and order in the waiting room/lobby.
Registration: Collects patient demographic and financial information in an efficient, customer-oriented manner, asks specific questions of patient to verify information accuracy in order to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Assures completion of all appropriate forms by patients, such as, Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
Appointment Scheduling: Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs (e.g., transportation), assures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses 2 patient identifiers to assure provision of the summary to the correct patient. May assist with Provider template changes. Collect patient co-pays, prepare end of day deposits and reconcile any discrepancies.
Telephone Management: Answers phone in a timely and courteous manner. Manages incoming clinic calls, sorts calls to various providers. Opens a telephone encounter in eRecord when speaking with patients. Assures routing of encounter in eRecord to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients in order to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
eRecord and Performance Analysis: Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Assures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive, or corrective work.
Manages multiple processes in eRecord including messaging in eRecord In Basket and referral work queue processing. This information is part of the patient legal medical record, therefore, assures accurate and concise information is entered.
Customer interaction: Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
Other clinic service tasks as assigned: May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.

MINIMUM EDUCATION & EXPERIENCE

High School diploma and 1 year related experience in an administrative office or customer service field required or
Completion of Vision Care 1,2,3 courses required
Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

Medical terminology experience preferred
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrates the ICARE values to patient, families and staff preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Ability to act as a resource to less experienced staff preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

About the Company

University of Rochester

Private research university in Rochester, NY

The University of Rochester is a research university with programs spanning the humanities, health care, business, education, music, engineering, and the sciences.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
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Founded: Not listed

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