Group & Wholesale Agent

Overview

The Group and Wholesale Agent is the liaison between the Sales, Convention Services, group coordinators and the hotel inventory system. Their main goal is to receive, review, process, and accommodate all group business, wholesale, extranet, and third-party business.   

Responsibilities

• Receives, reviews, and builds all group bookings in LMS & SharePoint systems. 

• Adjust group blocks according to requests and information from Sales and Convection Services teams in conjunction with requests and directives from the Groups and Wholesale Management team. 

• Process group rooming listings in their various formats, at department standards, in the LMS system. 

• Review, compare, and improve group notations, reservations, master accounts, and/or other group related items per group resumes published by the Convention Services and Sales teams.  

• Articulately reject all requests that would break hotel policy, procedure, and/or guidelines via written communication. 

• Post charges to reservations and group master accounts, as needed.  

• Inspect all arriving groups for appropriate notations and build information, as listed. 

• Verify and compare group build information to received communications. 

• Verify and post group buffet, baggage, ancillary, and special charges. 

• Review applied billing profiles, reservation rates, stay dates, and other billing information. 

• Review all communicated VIPs and notate as needed. 

• Prepare and check in all group check in, motor coach, entertainment, small groups service, and specialty group check ins to the highest standards, as listed. 

• Block group arrival reservations per department guidelines. 

• Reach out to and communicate with tour leaders on arrival times. 

• Relocate to the Front Desk and/or Carson Tower Air Door for group check-ins. 

• Communicate all group baggage requests and/or wake up requests via SharePoint. 

• Compile reports for Room Reservations, Groups and Wholesale Management, and other departments as directed. 

• Process wholesale, extranet, and third-party company requests, reservations, modifications, cancellations, as needed. 

• Receive and answer questions regarding Groups, wholesale, extranet, and third-party companies as they are communicated from throughout and outside the company. 

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required; Spa Soft experience preferred.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Tipped Position

This position does not earn tips