Advanced IoT Technician

** A RESUME IS REQUIRED IN ORDER TO BE CONSIDERED FOR THIS POSITION.

Key Duties and Responsibilities:

• Utilizes in depth knowledge of IOT applications to analyze and correct problems associated with manufacturing lot trace management system due to incorrect use, input, setup, etc. Determines if problem is code related and if so, escalates to Development staff.
• Clearly and concisely communicates current condition, actions taken and next steps to resolve incident to chain of command and stakeholders utilizing standard communications protocols such as teams, outlook, etc. 
• Coordinates identification of root cause and countermeasure implementation for prolonged incidents. Reports statuses and completion to chain of command and stakeholders.
• Has access and ability to analyze the necessity and conduct server reboot when needed.
• Utilizing an understanding of overall system components and their interaction, determine when and whom to engage in order to restore normal production operation, including escalation to development team, or other ITDC  members.
• Conduct complex searches based on customer requests to provide part information utilizing SQL queries.
• 24/7 on call emergency support rotation required.
• Up to 15% North America travel required.
• Develop documentation, create training plans, and conduct training for Helpdesk and other support staff.
• Utilizes tools such as Sys internals, Grafana, Gray-log to analyze and correct in-house application specific problems 
• Conducts initial investigation into server issues related to IOT systems and identifies and resolves issues with CPU/memory usage and services.
• Coordination of incident resolution activities for IOT systems.
• Creation of tables for new products in lot trace management systems
• Communicate with vendors and utilize purchasing system to procure and deploy IT/OT digital assests.
• Proactively and promptly responds to customer Service, Incident, Change, and Problem requests

Skills and Abilities:

• Understanding of Manufacturing processes and how these processes relate to IOT applications such as lot trace management, warehouse management systems, Andon systems, etc.
• Must possess a very strong ability to effectively analyze and repair complex, highly integrated IT/OT systems.
• In depth understanding of IT/OT infrastructure systems and tools and ability to utilize these to analyze and correct issues related to these systems.
• Excellent written and verbal communication skills
• Strong commitment to excellent customer service 
• Ability to coordinate activity with other internal groups whose systems are dependent upon or provide input to OT systems.
• Relational understanding of and ability to analyze and correct system issues related to API, server, network, gateway devices, database and others.
• Knowledge of OT systems utilized in the manufacturing environment as related to IOT data etc.
• Strong knowledge of networking technologies and terminologies including sub-netting, IP addressing, VLAN’s and troubleshooting 
• Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex problems, applying knowledge of specialty areas and use of sound judgement
• Ability to properly use ticketing system in order to respond to customer requests and appropriately document requests and resolutions. 
• Ability to work at heights and operate lift following all safety protocols.

Education/Experience: 

• High school diploma
• 2 years of relevant experience

Preferred:

• Associates Degree in relevant field
• Relevant Certifications
• 3 plus years experience