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Advocate Health Care

Nonprofit health system delivering comprehensive care

Patient Transporter

Medical, Clinical & VeterinaryUpdated on Nov 6
Part-timeChicago, IL, USA$18.85 - $28.30

About the Job

Requirements

  • High school education or equivalent experience.
  • Ability to recognize the needs and behaviors of patients across age groups, including child growth and development, adolescent behavior, and signs of normal aging.
  • Good communication skills and the ability to anticipate patient, employee, and unit needs and refer them for appropriate action.
  • Customer service skills and basic math skills.
  • Ability to read, write, and speak English.
  • Ability to work weekends, holidays, and different shifts to accommodate staffing needs.
  • Ability to perform patient lifting and transfer activities using safe body mechanics, including very heavy lifting as described in the posting and use of patient-handling equipment for lifts above 35 pounds or when a patient cannot assist.
  • Ability to maneuver and operate departmental equipment and assist with patient evacuation in an emergency.
  • Ability to work while routinely exposed to potentially infectious specimens and patients and adverse, hazardous, or unpleasant conditions while caring for the sick.
  • CPR certification must be obtained within 90 days after new-hire orientation.

Responsibilities

  • Follow established policies and procedures to provide and maintain a safe environment for the transporter, patients, and co-workers.
  • Receive and confirm the Ticket to Ride document before transport, including the caregiver’s signature and phone number and the transporter’s signature for pickup at the originating location.
  • Attend department, hospital, and Advocate education sessions and meetings.
  • Apply knowledge of the cognitive and sensory needs and abilities of pediatric and geriatric patients when providing instructions and explanations.
  • Contact telemetry at the time of patient movement and upon completion.
  • Perform CPR when needed.
  • Follow bloodborne pathogen, infection control, and universal precaution policies; wash hands, wear personal protective equipment appropriately, and follow the dress code.
  • Use correct body mechanics and lifting techniques when transferring patients, use a gait belt as required, and obtain transfer assistance as needed.
  • Clean soiled equipment after each use and perform more thorough cleaning as needed.
  • Use two patient identifiers and report safety hazards to management.
  • Complete work assignments efficiently to meet workload demands and patient service requests, and perform patient transports properly.
  • Prepare patients for transport while waiting for nursing assistance.
  • Report delays or canceled tests to the dispatcher and appropriate hospital personnel.
  • Complete work assignments within established time guidelines using the automated dispatch system.
  • Work independently and use appropriate resources to maintain efficient operations.
  • Maintain communication with the dispatcher and respond to special instructions or assignments through alpha-numeric pagers.
  • Assist co-workers with patient lifting and other tasks needed to make transport safe and efficient.
  • Follow hospital oxygen usage guidelines.
  • Communicate patient schedule changes to the dispatcher and ancillary departments to avoid repeat trips.
  • Communicate problems related to a patient’s condition to the nurse.
  • Provide courteous, professional customer service to patients, guests, family members, and hospital personnel, and serve as a resource for service issues.
  • Greet patients or guests appropriately and knock before entering a room.
  • Introduce oneself to the patient and explain the intended destination.
  • Ask whether the patient needs assistance or additional comfort measures, use age-appropriate approaches, and offer blankets, pillows, or other comfort measures as needed.
  • Provide directions and, when necessary, escort individuals to their desired destination.
  • Refer patients or guests to appropriate personnel who can provide further assistance or resolve their situation.
  • Know the locations of the hospital and campus.
  • Converse with patients and guests in a way that provides a friendly atmosphere and supports patient morale.
  • Accompany patients at all times and provide an appropriate handoff.
  • Identify broken Transportation Department equipment, label it for repair, and remove it from circulation when needed.
  • Clean soiled equipment with approved cleaning solution and maintain equipment in proper operating order.
  • Notify management of equipment safety issues and remain aware of potential equipment risks and hazards.
  • Complete training and demonstrate safe, efficient operation of wheelchairs, beds, and carts according to established policies and procedures.
  • Use communication tools appropriately and update dispatchers and healthcare providers on status and information.
  • Document work assignments accurately for departmental reference, problem resolution, and process improvement.
  • Sign patients in and out of units and use tent cards when available.
  • Complete blood moves according to guidelines.
  • Document ED-radiology transports when unable to call dispatch, and submit completed documentation to dispatch at mid-shift and end of shift.
  • Adhere to schedules, breaks, and lunch periods.
  • Complete an incident report for any patient or personal injury.
  • Follow hospital confidentiality policies and procedures and respect patient privacy.
  • Do not discuss confidential information with co-workers, friends, or family members.
  • Restrict patients from reading their chart unless they are accompanied by a medical professional.
  • Check for Do Not Resuscitate restrictions.

Desired Qualifications

  • Prior experience with various patient age groups is preferred.

About the Company

Advocate Health Care

Nonprofit health system delivering comprehensive care

Advocate Health Care is a faith-based nonprofit health system serving Illinois and Wisconsin with a network of hospitals, clinics, and providers. It delivers a broad range of medical services using current techniques and ongoing research, coordinated through clinical integration. The organization offers financial advocacy and assistance to help uninsured or underinsured patients manage hospital bills. Its goal is to improve patient care and expand access by combining high-quality medical services, financial support, and a commitment to clinical excellence.

Company size
10,001+
Company stage
Late Stage VC
Total funding
$18M
Headquarters
Oak Brook, IL
Founded
1976

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