Field Quality & Warranty Engineer - Automotive

Join Our Team as a Field Quality Engineer at Johnson Electric!

Location: Plymouth, MI (onsite)
Vacancy Type: Existing Position
Schedule: Full-Time
Travel: Approximately 30% domestic travel within the U.S. and 20% international travel, primarily to customer and manufacturing locations in Canada and Mexico

As our next Field Quality Engineer, you’ll manage customer nonconformance, warranty, and product-quality issues for automotive customers throughout the Americas. You’ll work directly with customers, global manufacturing locations, contractors, and internal technical teams to investigate suspect materials, coordinate containment, analyze warranty returns, resolve quality concerns, and drive sustainable corrective actions.

Why You’ll Love Working Here:

• Global Exposure: Work directly with automotive customers and manufacturing teams across the U.S., Canada, Mexico, and other global locations.
• Technical Impact: Solve customer-quality issues involving motors, actuators, warranty returns, containment, and product performance.
• Cross-Functional Collaboration: Partner with customers, manufacturing plants, Engineering, Operations, Quality teams, and external contractors to drive resolution.

What You’ll Be Doing:

• Manage customer complaints, nonconformance issues, warranty returns, and zero-kilometer concerns for assigned automotive customers and products.
• Lead structured problem-solving activities using 8D and other quality tools to identify root causes and implement effective corrective and preventive actions.
• Coordinate containment and customer-protection activities at customer and Johnson Electric locations, including managing third-party sorting companies and suspect material.
• Analyze returned products, warranty concerns, Customer PPM, sorting costs, and quality-performance data to identify trends, risks, and improvement opportunities.
• Serve as a primary quality contact for assigned customers, supporting customer visits, quality meetings, technical reviews, corrective-action discussions, and escalations.
• Collaborate with global manufacturing plants, Engineering, Operations, Quality, contractors, and other stakeholders to investigate quality issues and coordinate recovery and improvement plans.
• In-depth knowledge and hands-on application of automotive quality and problem-solving tools, including 8D, SPC, APQP, PFMEA development, PPAP, MSA, Fishbone/Ishikawa analysis, root-cause analysis, containment, and corrective-action methodologies.
• Identify and escalate significant customer-quality risks while driving continuous improvement actions that reduce recurrence, quality costs, and customer exposure.

What We’re Looking For:

• Bachelor’s degree or higher in Engineering, Science, or a related technical discipline.
• Hands-on experience managing warranty returns, customer complaints, returned-product analysis, containment, and corrective-action activities.
• Automotive customer-quality experience, including direct experience working with automotive customers in a manufacturing environment.
• Strong practical experience with 8D, structured problem-solving, root-cause analysis, containment, risk assessment, and other automotive quality tools.
• Familiarity with automotive Core Tools, including APQP, PPAP, PFMEA, SPC, and MSA, as well as experience managing Customer PPM, quality-cost metrics, PDCA, or customer-complaint tracking systems.
• Technical knowledge of electric motors, including AC and DC motors, actuators, and related electromechanical products.
• Experience working with global automotive customers and manufacturing operations; experience supporting teams, customers, or manufacturing operations in Mexico and/or China is strongly preferred.
• Must be authorized to work in the United States without current or future employer sponsorship.

Bonus Points If You Have:

• Mandarin Chinese or Spanish language skills in addition to English.
• Direct experience supporting automotive customers or manufacturing operations in Mexico and/or China.
• Experience coordinating third-party sorting companies and customer-facing containment or recovery activities.

How to Apply: Apply online at www.johnsonelectric.com. We can’t wait to meet you!

How to Apply

Apply online at www.johnsonelectric.com. We can’t wait to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.