Manager, Learning and Development Automotive

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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The Manager, Learning and Development Automotive provides strategic, operational, and instructional leadership across our Fleets, Vendor Network, Auto Repair, Member Service Centers and Safety Teams.

This leader's objective is to deliver high-impact technical programs that elevate Members roadside experience, embed safety compliance, and drive continuous operational excellence across all Automotive touchpoints. In this role, the Manager, L&D Automotive will champion the transition of automotive L&D; into an AI-centric, agile learning function while overseeing comprehensive training operations for our fleet, vendor network, auto repair facilities and operational support.

**This position can sit in Walnut Creek, CA, Phoenix, AZ or Nevada**

ESSENTIAL FUNCTIONS

• L&D Transformation & AI Integration

• • Analyze business capability needs and organizational readiness to architect an L&D strategy that embeds modern digital platforms, automation, and AI into daily workflows.
  • Define and execute the strategy to transition the L&D department into a modern tech-forward organization, utilizing generative AI tools for rapid content generation, micro-learning, and automated skill assessments.
  • Upskill Team Members on AI workflows, prompt engineering, and AI-assisted troubleshooting tools.
  • Build intelligent, just-in-time learning pathways that deliver context-aware support and dynamic technical guidance directly into frontline workflows.
  • Champion digital literacy and AI fluency by upskilling Team Members on prompt engineering, AI-driven workflows, and smart performance tools.

• Program Execution & Cross-Functional Alignment

• • Drive the end-to-end planning, implementation, and evaluation of major learning initiatives and training programs across enterprise channels, ensuring cross-functional alignment and timely operational readiness.
  • Partner with peer L&D leaders to align technical learning initiatives with broader enterprise programs
  • Track post-launch adoption metrics and system adoption rates to demonstrate L&D and business ROI.
  • Establish robust L&D KPIs and learning analytics to measure capability gain, system adoption, and overall business ROI.

• Team Leadership & Change Enablement

• • Lead end-to-end change enablement and instructional strategy ensuring rapid technology adoption, behavioral shift, and long-term capability building.
  • Drive mindset transformation across the business as new systems reshape day-to-day workflows and operational behaviors.
  • Lead, mentor, and scale a high-performing team of Learning Specialists.
  • Coach, mentor, and elevate a high-performing team of Learning Specialists, cultivating a culture of instructional excellence, innovation, and continuous professional growth.
  • Allocate team resources, manage instructional design priorities, and ensure high quality across all developed learning materials and delivery modalities.

• Field- Based Instruction

• • Delivering hands-on instruction for Tow Operator Workshop, Road Problem Solving Techniques, Road Safety and Smith Systems Driver Training to our Automotive Team Members.
    

KNOWLEDGE / SKILLS / ABILITIES

• Hands-on expertise implementing AI technologies within L&D; workflows, prompt engineering, content automation, and AI-driven performance support tools.
• Proven track record of leading, inspiring, and scaling high-performing teams of Learning Specialists, Experience Designers, and Facilitators.
• Managing complex technical releases and operational change across decentralized club,contact center, or regional facility environments.
• Proven ability to manage, mentor, and scale dynamic teams of trainers and program managers to deliver scalable learning models.
• High-level strategic consulting skills with the ability to partner with executive leaders to align training roadmaps directly with corporate revenue targets and operational goals.
• Deep expertise in adult learning theory, instructional design frameworks (ADDIE/SAM), multi-modal curriculum development, e-learning design, and technical content creation.
• Hands-on experience integrating AI technologies within L&D workflows, prompt engineering, content automation, and dynamic performance support tools.

EDUCATION & EXPERIENCE / COMPETENCIES / CERTIFICATIONS / LICENSES

• Minimum Qualifications

• • Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field.
  • Minimum of 5 years experience in developing and delivering instructor-led learning, elearning, and blended learning or 3 years and a Master's degree without experience, or 9 years of related experience without a Bachelor’s degree; or equivalent work experience.

• Preferred Qualifications

• • Prior L&D leadership experience is a plus.

DISCLAIMER

The job functions listed describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list and may be subject to change based on business needs.

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