Customer Return Representative
About the job
- A valid driver's license is required.
- Basic computer skills, including typing and data entry, are required.
- Effective verbal communication skills are required.
- Willingness to work outdoors is required.
- Flexibility to work all shifts is required.
- The ability to stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods, and drive a variety of vehicles is required.
- Applicants must be at least 18 years of age and legally authorized to work in the United States.
- Regular on-site presence is required, and the position cannot be performed remotely.
- Assist customers as they return rental vehicles.
- Greet customers and help them move smoothly through the vehicle drop-off process.
- Secure vehicle keys.
- Record mileage, fuel levels, and vehicle condition.
- Check vehicles into the computer system.
- Help ensure vehicles are processed efficiently and accurately.
- Deliver professional and friendly customer service.
- Six months of retail or customer service experience is a bonus.
About the company
Avis Budget Group provides mobility solutions through its brands Avis, Budget, and Zipcar. It offers traditional car rentals and car sharing to people who need temporary transportation. The company operates a global network with about 10,250 rental locations in roughly 180 countries, managing most rental offices in North America, Europe, and Australasia and using licensees elsewhere. Revenue comes mainly from rental fees. The different brands target different customers: Avis as a premium option, Budget as a value option, and Zipcar for urban car sharing. The company aims to give customers flexible vehicle access globally by combining owned and licensed locations with a mix of rental and sharing services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Parsippany-Troy Hills, New Jersey
Founded
1946
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Simplify's Take
What believers are saying
- Q2 2026 utilization reached 72.6%, a second-quarter record for the company.
- Per-unit fleet costs dropped 4% to $290 monthly, supporting margins.
- June 2026 refinancing extended the $2 billion revolver to 2031, easing near-term liquidity.
What critics are saying
- Pentwater short-squeeze litigation and September 29, 2026 deadline keep governance risk headline-bound.
- Net corporate leverage hit 7.6x in Q1 2026, limiting strategic flexibility.
- Second-quarter revenue fell 1% to $3.0 billion, and management gave no guidance.
What makes Avis Budget Group unique
- Avis' June 1, 2026 Waymo partnership in Dallas proves autonomous rental distribution.
- Budapest shared-services expansion centralizes EMEA operations, lowering fixed costs across regions.
- Neology's neoFleet rollout across Avis, Budget, Payless, Truck, and Zipcar streamlines toll management.
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Benefits
Paid Vacation
401(k) Retirement Plan
401(k) Company Match
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Commuter Benefits
Employee Discounts
Employee Assistance Program
Company News
Avis Budget stock has dropped 58% over the past six months, whilst the S&P 500 gained 15.7%. The shares have declined 17.6% in the past month alone. Since 2007, the stock has fallen an average of 43% during 15 market shocks, compared to 15.8% for the S&P 500. During the 2025 US Tariff Shock, Avis Budget fell 41% whilst the index dropped 19%. The company posted a net loss equal to 5.4% of revenue over the last twelve months. Revenue reached $11.8 billion, up from $11.3 billion a year earlier. However, the operating margin fell to 4.8% from 24% three years ago. Avis Budget's debt equals 748.6% of its market value. Management reported a leverage ratio of 7.4 times net debt to adjusted EBITDA.
Melbourne-Born dashback takes lost property returns global. The Melbourne-Founded Service Transforming How Hotels Reunite Guests With Forgotten Belongings Is Preparing To Take Its Australian Success Overseas Dashback is the Melbourne-founded service making it easier for hotel guests to get back the belongings they leave behind. Working with courier partners including Mail Plus, and Pack and Send, the platform gives hotels a fast, hands-off way to return lost items, while giving guests a simple, one-click way to get them back, both domestically and internationally. Founded in 2022 by Andy Brain, Dashback has grown from a single idea into a national operation, now working with more than 300 hotels across Australia and handling more than 1,000 returns each month. With an international returns service now live, the business is preparing for its first offshore launch in New Zealand * The Guest contacts the hotel asking about their lost item. * The hotel checks the PMS and if they have the item, directs the guest to dashback.com.au. * The guest enters their details and payment on the site. * Dashback sends the hotel a pickup alert for one of its courier partners. * Dashback confirms the pickup with the guest and sends a tracking code. The item is delivered to the guest the next business day. Dashback began as an idea Andy Brain shared with his late business partner and friend, Jake Kogakis for moving urgent items between cities. That idea never found traction, but it led Andy to the real problem: lost property. Andy put on a suit and cold-called hotels down Collins Street, and by the time he reached the Westin Melbourne, the story had flipped: hotels were losing hours chasing guests who had checked out and gone home, and what they needed was a simple way to get items back to them. The guest arranges and pays, and the hotel does little more than print a label. "I get as excited switching on a 40-room hotel as I do a 400-room one. Hotels now come to us before they have even opened, so Dashback is running from day one. It is becoming the first port of call for lost property across the sector, and the fact that we are still here and growing every week, four years on, still amazes me." Dashback's network now spans boutique hotels through to major properties including W Sydney, The Langham, The Ritz-Carlton Perth, Crown Promenade and Crown Metropol in Melbourne. Dashback also holds national partnerships with car-rental operators Avis Budget and Europcar, and has earned five-star reviews from industry bodies including Les Clefs d'Or, the invitation-only international association of hotel concierges. "Some doors take longer to open than others," Andy said. "We spent three years talking to Meriton before going live across all 24 of their properties, and that patience is how this business has grown, one relationship at a time." "There's a hotel version of this story everywhere you look: a lost watch, a set of keys, a kid's toy that a whole family is losing sleep over," Andy said. "We built Dashback so hotels could hand that problem to us, and guests could get on with their day instead of chasing an item down themselves." Next up is New Zealand, where Dashback will launch with Pack and Send at the start of 2027, with plans to expand through Pack and Send's global network from there.
Ravi Simhambhatla appointed Executive Vice President and Chief Technology and AI Officer at AutoNation. October 3, 2026 Ravi Simhambhatla has been appointed Executive Vice President and Chief Technology and AI Officer at AutoNation, effective October 1, 2026. In his new role, he will lead the company's technology, data science and artificial intelligence agenda. Simhambhatla brings more than 30 years of experience in enterprise technology and digital transformation, with expertise across data, artificial intelligence, cybersecurity, product innovation and customer experience. His career has included senior technology and digital leadership positions across the automotive, aviation, technology and transportation sectors. Prior to joining AutoNation, Simhambhatla served as Executive Vice President and Chief Digital and Innovation Officer at Avis Budget Group. He joined Avis Budget Group in 2022 and led its global technology organisation. In his most recent role, his responsibilities included technology, product, data, engineering, infrastructure and cybersecurity, while also advancing the company's adoption of AI and connected-fleet technology. Before Avis Budget Group, Simhambhatla served as a Managing Director at Google Cloud, where he advised major enterprises on cloud, data and AI transformation. Earlier, he held technology leadership positions at United Airlines, including Vice President and Chief Technology Officer, and previously served as Vice President, Commercial Technology. His earlier career includes senior technology roles at Aer Lingus, Tesla Motors and Virgin America. At Aer Lingus, he served as Chief Technology Officer, while at Tesla he was Vice President of Information Technology. He later served as Chief Information Officer at Virgin America, where he was involved in building the airline's digital and e-commerce platforms. At AutoNation, Simhambhatla will bring this experience to a technology leadership role spanning technology, data science and AI. The appointment comes as the automotive retailer looks to use technology and AI across its business and customer operations. AutoNation CEO Mike Manley said, "Technology, data science, and the intelligent use of AI give us the opportunity to get significantly more from that foundation: to raise the returns on our capital and extend our reach well beyond traditional geographic boundaries." Simhambhatla said, "I am honored to join AutoNation at an important point in the evolution of automotive retail." He added that he looks forward to applying technology and AI in practical ways to make the customer journey easier, equip associates with better tools and insights, and support the company's next phase of growth. With his appointment, Simhambhatla takes on responsibility for AutoNation's technology, data science and AI agenda, bringing more than three decades of experience across enterprise technology, digital transformation, data, AI and cybersecurity to the role. - Advertisement -
Neology has deployed its neoFleet toll management technology across Avis Budget Group's fleet, including Avis, Budget, Payless, Budget Truck and Zipcar brands. The system was implemented ahead of schedule. Under the arrangement, Avis Budget Group maintains control of customer experience whilst Neology handles toll authority operations, including vehicle registration, transaction aggregation and transponder management. The model separates customer-facing operations from backend toll management. The neoFleet platform combines transponder technology and real-time data capabilities designed to support large-scale vehicle fleets. The implementation was completed through joint teams from both companies working to an aggressive integration schedule. "We wanted an approach that provides our ability to remain at the centre of our customer experience," said Jason Glass, vice president of global business services at Avis Budget Group.
Bombardier presents 36 supplier awards for 2025. By Web Team 24th September 2026 3 Mins Read Caption: The 2025 Supplier Recognition Program awards were presented at a ceremony in Montreal on 21 September 2026. Image courtesy of Bombardier Bombardier has presented 36 awards to suppliers under its Supplier Recognition Program for 2025, comprising 33 Diamond Awards and one award each for environmental sustainability, quality and outstanding partnership. The awards were handed out at a ceremony in Montreal, Canada, on 21 September 2026. Bombardier's Diamond Awards go to suppliers that achieved the operational performance levels required to qualify in their category during the 2025 calendar year. Suppliers are assessed across three segments: Production, Indirect Goods and Services, and Aftermarket. Diamond Award winners in the Production category were Aerospace Technologies Group, Broetje Automation, Capgemini, Dellcom Aerospace, Diehl Aviation Laupheim, F. List Canada, Glenair, Groupe Meloche, IBM Canada (Consulting & Technology Services), IBM Canada (Staff Augmentation Services), Kuehne + Nagel USA, Luxia Saint-Laurent, NAD Global, Placeteco, Plastiques Flexibülb, Randstad, Sealth Aero Marine, Segula Technologies, Sogeclair, Sterling a Kuehne + Nagel company, Tech Mahindra, Techno Aerospace, thyssenkrupp Aerospace Canada, WireMasters and WTW. In the Indirect Goods and Services category, the Diamond Award winners were AAA Canada, Actalent Services USA, Aerotek Canada, Avis Budget Group and Axiscades Technology Canada. Aftermarket category Diamond Awards went to F. List UK, Plastiques Flexibülb and Rolls-Royce Business Aviation Customers and Services Division. The Environmental Sustainability award, which assesses leadership in sustainability practices and sustainable innovation, was presented to Thales Canada, Avionics. The Quality award is judged on the delivery of high-quality products, defect prevention and the application of a quality policy throughout a supplier's organisation and its sub-tier suppliers. The recipient for 2025 was Plastiques Flexibülb. The Outstanding Partnership award, evaluated on alliance, collaboration and customer support and service, went to RAMM Aerospace. "The strength of Bombardier's supply chain is built on trusted collaborations with suppliers who consistently deliver on quality, reliability and innovation," said Eric Filion, executive VP, programmes, procurement, engineering support and product innovation at Bombardier. "Through our Diamond Awards, we are proud to recognise 33 suppliers whose commitment to excellence sets them apart. We are also pleased to honour recipients in our Quality, Environmental Sustainability and Outstanding Partnership categories, recognising the leadership, innovation and collaboration that define our supplier community. Together, their contributions play a vital role in supporting our customers, our global service and support network, our manufacturing operations and the continued success of Bombardier." David Murray, executive VP, manufacturing, supply chain execution and Bombardier Operational Excellence System, added, "The future of our industry will be shaped by how effectively we collaborate across the supply chain. At Bombardier, we are committed to deepening our partnerships with suppliers to advance quality, innovation and operational excellence. Together, we are not only meeting today's expectations, but also building the capabilities, resilience and shared success that will support the next generation of aerospace products and services."