Kids Club Manager

Job Description

Program Coordination: Assist in planning and coordinating a diverse range of activities and programs for children, ensuring they are age-appropriate, safe, and engaging. Collaborate with the SRE Manager to develop a monthly activity calendar.

Staff Supervision: Support the SRE Manager in supervising and training Kids Club staff, ensuring they deliver exceptional service and maintain a safe environment. Provide guidance and feedback to staff members to enhance their performance and professional growth. Assist in scheduling and coordinating staff shifts to ensure adequate coverage.

Guest Interaction: Greet parents and children, addressing any inquiries or concerns promptly and courteously. Create a welcoming atmosphere, fostering positive relationships with families and ensuring guest satisfaction. Handle guest feedback and resolve any issues or complaints in a professional and timely manner.

Child Safety and Security: Implement and enforce strict safety and security procedures, including proper identification verification and sign-in/sign-out processes. Ensure all staff members adhere to safety protocols and guidelines to maintain a secure environment for children. Conduct regular safety inspections of Kids Club facilities and equipment.

Activity Facilitation: Organize and facilitate a variety of age-appropriate activities, including arts and crafts, sports, games, and educational programs. Engage children in interactive and imaginative play, encouraging their creativity, learning, and social interaction. Ensure activities are well-prepared and set up, with materials and supplies readily available.

Child Engagement: Engage children in activities, ensuring their participation, and encouraging their creativity, imagination, and social interaction with other children.

Behavioral Management: Implement effective behavioral management techniques to promote positive behavior and address any behavioral issues in a fair and constructive manner. Foster a respectful and inclusive environment, promoting good manners, cooperation, and kindness among children.

Inventory Management: Assist in maintaining an inventory of Kids Club equipment, toys, and supplies, ensuring they are well-maintained and replenished as needed.

Health and Hygiene: Ensure proper hygiene practices are followed within the Kids Club, including regular cleaning and sanitization of toys and play areas.

Collaboration: Collaborate with other departments, such as Food and Beverage, Housekeeping, and Front Office, to ensure seamless operations and efficient communication regarding children's activities and requirements.

Administration and Reporting: Assist in maintaining accurate records, including attendance logs, incident reports, and activity schedules. Prepare regular reports on Kids Club operations, attendance, and feedback for management review.

Qualifications

Education and Training

• Degree or diploma in Early Childhood Education, Hospitality Management, or Recreation

• Valid First Aid, CPR, and AED certifications

• Training in child safeguarding and emergency procedures

• Fluency in English; extra languages are a big plus ]

Experience

• Minimum 2 to 5 years working in childcare, teaching, or resort recreation

• At least 1 to 2 years in a supervisor or manager role

• Background in luxury hospitality or remote resort settings is often preferred 

Additional Information

Serve with Humility | Radiate Optimism | Rely on Our Family