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UC Health

Academic medical center delivering patient care

Patient Services Representative - Pain Management

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeCincinnati, OH, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • An Associate's Degree is preferred.
  • Zero to six months of equivalent experience is required.
  • Knowledge of population-appropriate communication, growth and development milestones, patient treatment instructions, patient and family involvement, patient limitations, behavioral health concerns, cultural and religious needs, abuse or neglect indicators, treatments, medication administration, and safe equipment operation is required.
  • Knowledge of HIPAA policies and guidelines, patient registration, insurance verification, authorizations, billing compliance, and medical record processes is required.

Responsibilities

  • Serve as the main point of contact for patients entering, leaving, or requesting assistance within the facilities.
  • Provide courteous customer service and handle patient interactions with care.
  • Greet patients, answer questions, assist with destinations, and coordinate transportation services when needed.
  • Coordinate same-day patient scheduling changes and adjustments.
  • Answer telephone calls and direct them to the appropriate areas.
  • Round the lobby to ensure patients are being assisted.
  • Adhere to HIPAA policies and guidelines and conduct end-of-day visit reconciliation.
  • Verify patient benefits and certify or recertify procedural services with external groups.
  • Obtain authorizations for scheduled and unscheduled high-dollar outpatient procedures and follow up on missing data or account problems.
  • Perform pre-authorizations and pre-certifications when needed.
  • Collect and verify new-patient demographic and registration information.
  • Assist patients with MyChart enrollment, collect co-payments, and follow the standard consenting workflow.
  • Update insurance information and complete Medicare Secondary Payer questionnaires as appropriate.
  • Ensure insurance information is complete for billing and compliance.
  • Assist with referrals, pre-visit planning, scheduling, medical record management, and reminder calls.
  • Provide population-appropriate communication and clear treatment instructions.
  • Involve family or guardians in assessment, initial treatment, and continuing patient care.
  • Identify patient physical limitations and deploy interventions when necessary.
  • Recognize and respond appropriately to patients and families with behavioral health problems.
  • Interpret population-related data and plan care appropriately.
  • Perform treatments, administer medication, or operate equipment safely.
  • Recognize and respond to signs and symptoms of abuse or neglect.

Desired Qualifications

  • One to two years of equivalent experience is preferred.

About the Company

UC Health

Academic medical center delivering patient care

UC Health combines top clinicians and researchers to deliver patient care in Cincinnati and surrounding areas. It operates through the UC Medical Center and West Chester Hospital, offering a wide range of medical services and specialties. Care is delivered through a collaboration of clinical treatment, teaching, and ongoing research, with access to research-driven, discovery-based approaches and advanced facilities. The organization distinguishes itself by leveraging the academic strength of the University of Cincinnati to integrate clinical care with research and education, supported by a commitment to diversity and inclusion. The goal is to provide the highest quality, compassionate healthcare through leading-edge clinical services, teaching, innovation, and research across medical specialties.

Company size
1,001-5,000
Company stage
Not listed
Total funding
$431.3M
Headquarters
Cincinnati, OH
Founded
2012

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