Data Center Controls Technician - Controls Team

Description

As a member of the Global Controls Team, you will collaborate with highly motivated operators, engineers and technicians in the data center industry to maintain and optimize critical infrastructure systems. You will be responsible for troubleshooting and maintaining the Building Management System (BMS) and Electrical Power Monitoring System (EPMS) while developing new processes and standards that drive innovation in the controls space.

AWS data centers utilize sophisticated industrial control systems to automatically operate mechanical equipment, maintaining optimal temperature and pressure conditions throughout the facilities. These systems integrate and monitor multiple critical components, including generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic and static transfer switches, air-cooled and water-cooled chillers, pumps, cooling towers, heat exchangers, Computer Room Air Handlers (CRAHs), and air economizers. Within this industrial control system infrastructure, the BMS serves as the primary control platform for all mechanical systems within the data center, while the EPMS functions as the primary monitoring platform for all electrical systems. This position offers the opportunity to work with cutting-edge technology in mission-critical environments while contributing to the reliability and efficiency of AWS's global infrastructure.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Key job responsibilities
Manage small to medium-sized projects and programs.
Perform point-to-point checkouts, first-line diagnostics, troubleshooting, and maintenance of BMS/EPMS code and hardware.
Provision servers, controllers, industrial PCs, and networks; test communication with third-party devices.
Install, replace, configure, and calibrate sensors.
Read and interpret electrical schematics and control panel drawings, applying closed-loop controls and field sensor scaling.
Supervise low-voltage contractors per AWS requirements.
Provide commissioning and systems-level testing; create red-lined drawings and documentation.
Follow change management processes for work requests and methods of procedures.
Participate in factory witness tests and perform root cause analysis during testing and commissioning.
Monitor ticketing systems, prioritize tasks, and manage service agreements (vendor scheduling, QA, invoice review).
Enforce on-site safety methodology.

Physical Requirements Lift and move up to 50 lbs; use ladders, platforms, and OSHA-standard PPE including safety harnesses.

A day in the life
As a Data Center Controls Technician, your primary customers are Data Center Engineering Operations (DCEO), who rely on you to keep Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS) healthy and operational. On a given day, you are the boots on the ground solving problems that directly impact data center availability. You might diagnose a controller communication loss, calibrate instruments feeding inaccurate data to operators, or supervise vendors performing quarterly maintenance. For new builds, you perform point to point testing and support commissioning alongside construction teams.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications

- High school or equivalent diploma
- Associate's degree, trade school certification, or other certified training in a related technical field with 1+ years of relevant industrial Controls or HVAC controls experience, OR 3+ years of relevant industrial or HVAC controls experience in lieu of a degree.
- Basic understanding of Industrial controls system, knowledge of meters, devices, sensors, relays and troubleshooting utilizing standard hand tools, digital metering, or calibration/diagnostic equipment in a data center, hospitals, large commercial complex, water, power, oil & gas or similar industries.
- 1+ years of experience working with low voltage controls, wiring, networking signals, electrical and mechanical systems, computers and operating systems.
- Ability to work non-standard hours and differing work rotations/shifts and overtime as required.

Preferred Qualifications

- Associate's degree in related field
- Experience using common communication protocols (MQTT, BACnet, and/or MODBUS).
- 5+ years of experience in controls/automation, construction or related field in a technical environment.
- Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures.
- Experience in data centers or mission critical environment
- Fundamental knowledge of network design and layout as well as low voltage (copper/fiber) cabling.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.