Full-Time

Senior Director

Sales Operations

Updated on 3/13/2025

Vonage

Vonage

1,001-5,000 employees

Cloud-based communication services for businesses

No salary listed

Senior, Expert

Jackson Township, NJ, USA

Hybrid working expectations with some travel.

Category
Customer Success Management
Field Sales
Inside Sales
Strategic Account Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • Proven track record of successfully leading global Sales Operations teams in SaaS, UC, CPaaS or Contact Center industries.
  • Extensive experience in developing and executing sales strategies that drive revenue growth.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Logical and process-driven mindset to optimize sales workflows.
  • Highly polished in presenting complex data and insights to C-Suite executives.
  • Effective communication skills to convey ideas and strategies clearly.
  • Experience working in a global business environment, understanding cultural nuances and adapting strategies accordingly.
  • In-depth knowledge of the sales tech stack, including CRM platforms, analytics tools, and automation solutions.
  • Bachelor's degree in Business, Sales, or a related field. MBA is a plus.
  • Prior leadership experience at an executive level.
Responsibilities
  • Lead and inspire a global Sales Operations team, providing strategic direction and ensuring operational excellence across regions.
  • Foster a collaborative and high-performance culture within the team.
  • Utilize data-driven insights to optimize sales processes, enhance forecasting accuracy, and drive revenue growth.
  • Implement metrics and KPIs to measure the effectiveness of sales strategies and identify areas for improvement.
  • Develop and implement scalable and efficient sales processes to drive productivity and improve overall sales performance.
  • Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.
  • Work with executive leadership to develop, direct and drive key business strategies that provide the highest levels of operational support and improvement for Vonage’s sales efforts worldwide.
  • Define operational and support objectives, driving the team to hit key milestones and deliver according to performance expectations.
  • Establish budgets, operational plans and performance goals and requirements.
  • Provide advice and consultation to sales, marketing and other stakeholders to understand significant, recurring and business critical challenges, requirements and expectations.
  • Track and evaluate sales funnel and operational metrics, providing regular insights to management and recommending techniques to improve funnel performance.
  • Advise and consult with sales representatives and management to refine lead qualification processes and analyze and report on campaign performance.
  • Engage with C-Suite executives to align Sales Operations strategies with overall business objectives.
  • Present insightful analyses and recommendations to support decision-making at the highest levels.
  • Possess a deep understanding of the sales technology stack, including CRM, analytics, and automation tools.
  • Evaluate, implement, and optimize sales technologies to streamline processes and enhance efficiency.
  • Establish and refine sales processes to maximize efficiency and effectiveness.
  • Ensure compliance with appropriate regulations and company policies.
Desired Qualifications
  • MBA is a plus.

Vonage offers cloud-based communication services for businesses, enabling them to integrate voice, messaging, video, and data capabilities into their applications. Its main products include Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS), which help improve customer engagement and streamline internal communications. The company operates on a subscription and usage-based revenue model, providing flexibility and financial stability. Vonage aims to modernize communication infrastructure across various industries, including healthcare, finance, retail, and education.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Holmdel Township, New Jersey

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for CPaaS and UCaaS due to remote work trends.
  • 5G expansion boosts adoption of Vonage's cloud-based communication services.
  • Partnerships with telecom companies like Airtel enhance Vonage's market reach.

What critics are saying

  • Emerging CPaaS providers pose a threat to Vonage's market share.
  • Rapid AI advancements may outpace Vonage's current technological capabilities.
  • Integration challenges with Airtel Business could lead to operational inefficiencies.

What makes Vonage unique

  • Vonage offers a flexible portfolio of cloud-based communication applications and APIs.
  • The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.
  • Vonage's integration with Ericsson enhances its global communication capabilities.

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Benefits

Remote Work Options

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

5%

1 year growth

2%

2 year growth

1%
PR Newswire
Mar 5th, 2025
Vonage Selected by FREENOW to Elevate Secure Customer Communications Across Europe

HOLMDEL, N.J., March 5, 2025 /PRNewswire/ - Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced an agreement with FREENOW, Europe's leading multi-mobility app with taxis at its core, to transform its customer communication strategy using Vonage Communications APIs.

PR Newswire
Feb 27th, 2025
Vonage Recognized for 5G Innovation with Gold Merit Awards for Telecom 2025

HOLMDEL, N.J., Feb. 27, 2025 /PRNewswire/ - Vonage, a global leader in cloud communications and a part of Ericsson (NASDAQ: ERIC), has been named a Gold winner in both the 5G Networks and 5G Innovation of the Year categories at the Merit Awards for Telecom 2025.

Collab Collective
Jan 10th, 2025
Vonage Unveils Open Source Video API Reference App for React

The Brief: Vonage has announced the launch of its open-source Vonage Video API Reference App for React 1.0.

MarTech 360
Dec 18th, 2024
LivePerson Appoints Christopher Mina as Chief Technology & Product Officer

Mina comes to LivePerson from Vonage, where he guided product, business strategy, and execution for the Global Apps business, which included UCaaS, CCaaS, and Conversational AI.

CX Today
Oct 17th, 2024
Vonage Promises to Simplify the Agent Experience with an "Intelligent" Contact Center Workplace

Vonage has launched a new agent workspace for its CCaaS platform.