Facilities Systems Manager

Job Description

The Opportunity  

Embry-Riddle Aeronautical University is seeking a detail-oriented and customer-focused Facilities Systems Manager to join the Facilities Management team at our Prescott, Arizona campus. This position manages the university’s Integrated Workplace Management System (IWMS), AssetWorks, including AiM and GO, to support facilities operations, work order management, preventive maintenance, asset tracking, and reporting.

The Facilities System Manager serves as the primary point of contact for Facilities personnel and Information Technology regarding the IWMS. Responsibilities include maintaining system accuracy, coordinating preventive maintenance processes, managing service requests, generating operational and utility reports, tracking labor and related costs, and supporting asset condition assessments and capital renewal planning.

This position also oversees Service Center operations, ensuring maintenance requests are accurately entered, tracked, and dispatched while maintaining a high standard of customer service. The successful candidate will provide system training, coordinate software updates and troubleshooting, support space management data, and supervise Service Center staff and student employees.

The ideal candidate is proactive, organized, and comfortable managing multiple priorities while collaborating with facilities personnel, IT, vendors, and campus stakeholders to improve operational efficiency and support the effective delivery of university facilities services.

About us 

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. 

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. 

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace. 

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. 
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26. 
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period. 
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.  

Qualifications

Required Qualifications:

• Associate degree or completion of a postsecondary program of at least 18 months, preferably in Business Administration or a related field.
• One to three years of related work experience in database management, customer service, or a related area.
• Two years of experience with Facilities Management Integrated Workplace Management Systems (IWMS) or Computerized Maintenance Management Systems (CMMS) may substitute for the associate degree requirement.
• Proficiency in Microsoft Office Suite, business software, and IWMS applications.
• Strong attention to detail and commitment to maintaining accurate records and system data.
• Ability to work independently, take initiative, and manage responsibilities within established deadlines.
• Excellent written and verbal communication skills.
• Demonstrated commitment to providing excellent customer service.
• Ability to manage multiple tasks, analyze information, follow instructions, and exercise sound judgment.
• Ability to establish and maintain effective working relationships with colleagues, customers, and other stakeholders.

Preferred Qualifications:

• Experience with AssetWorks AiM, GO, or comparable IWMS/CMMS platforms.
• Experience supporting facilities operations, work order management, preventive maintenance, asset inventory, or service desk operations.
• Experience generating operational reports, tracking utility usage and billing, or managing timekeeping and labor-related data.
• Experience providing system training, troubleshooting application issues, and coordinating software updates with IT teams or vendors.
• Experience supervising staff or student employees.
  

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R312322. Please attach all relevant materials to your application when you apply online. Complete submissions include: 

• Cover letter 
• Resume 
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) 

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. 

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. 

Embry-Riddle does not accept unsolicited assistance from staffing or recruitment agencies. Agencies interested in partnering with the University should contact [email protected] and should not contact hiring managers or other University employees directly. To preserve the integrity and authenticity of our hiring process, candidates are expected to participate without AI-assisted coaching, real-time response generation, or recording during interviews or assessments. Embry-Riddle does not use AI to automatically screen, rank, or select candidates.