Technical Support Representative/API Support
No salary listed
Junior
Bachelor's
Makati, Metro Manila, Philippines
HybridOnsite work is required at least twice a week.
Customer Experience & SupportCustomer Support
About the job
Requirements
- A bachelor's degree in any field is preferred; ideal fields include Information Technology, Computer Science, Business Administration, Finance, or an equivalent degree.
- At least one year of experience in back-office document-processing operations related to e-wallet, loan, or insurance applications, or at least two years of BPO inbound voice, email, or chat experience handling international customer-service accounts.
- High attention to detail.
- Above-average written and verbal communication skills.
- Average logical and verbal reasoning ability.
- Ability to make correct decisions based on rules and policies.
- Ability to handle multiple tasks, prioritize workload, and adapt to changing priorities in a fast-paced environment.
- Process-oriented and quality-conscious.
- Problem-solving and critical-thinking skills to identify root causes and provide effective solutions.
- Customer-service orientation and ability to remain calm, patient, and empathetic in challenging situations.
- Good to excellent ability using Microsoft Excel, Word, Google Sheets, and similar tools, including VLOOKUP, pivot tables, and advanced Excel formulas.
- Willingness to work onsite at least twice a week and work a shifting schedule based on business needs.
- Amenable to overtime based on business needs.
Responsibilities
- Provide technical support by phone, chat, or email for an online payment account serving high-value clients in a 24/7 environment.
- Assist with product- or application-related inquiries.
- Diagnose hardware and software failures by evaluating and analyzing symptoms using established procedures.
- Identify and initiate corrective action by determining cost-effective repairs or resolutions that minimize customer downtime.
- Redirect or escalate issues to appropriate resources for high-profile customer issues.
- Update the team's knowledge base when necessary.
- Ensure a thorough understanding of customer queries and issues.
- Develop and maintain positive customer relations by coordinating with company functions to handle customer requests promptly.
- Follow up with customers and make scheduled callbacks as necessary.
- Attend client and company meetings and training sessions.
- Support and respond to customers on a wide variety of basic-to-advanced queries.
- Follow agreed processes and meet required work standards, targets, and objectives.
- Write review notes completely and accurately.
- Assist with ad hoc work assigned by the immediate supervisor.
Desired Qualifications
- Knowledge of programming languages is preferred but not required.
About the company
Payreto provides modular financial process outsourcing for financial organizations, offering customizable options for individual workflows or entire business processes. It operates in a PCI Level 1 certified environment to ensure data security and compliance, and supports clients with 24/7 global coverage. It differentiates itself with white-label services that keep end customers unaware of the outsourcing, plus a flexible, scalable delivery model and access to a globally experienced staff. Its goal is to help financial organizations grow and scale efficiently by improving operational efficiency while preserving the client’s brand and providing actionable insights through regular reporting.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Makati, Philippines
Founded
2011
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Simplify's Take
What believers are saying
- LinkedIn showed 182 employees and active 2026 hiring across multiple functions.
- Payreto's February 2026 launches expand product breadth and deepen merchant integration value.
- Finparx remains founder and lead investor, providing strategic backing and continuity.
What critics are saying
- Payreto's PSP dependence means client volume drops instantly after partner switching decisions.
- A 2012 seed round signals weak capital reserves for product expansion.
- Vanthor's AI compliance push creates execution risk; stalled adoption hurts 2027 positioning.
What makes Payreto unique
- Payreto launched Flex and Meta Gateway in February 2026 for white-label payments.
- Paysourcing, launched January 2026, keeps Payreto anchored in modular payment outsourcing.
- Makati-based hiring across KYC, finance, and engineering supports end-to-end delivery depth.
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Benefits
- Flexible Work Hours
- Hybrid Work Options
- Health Insurance
- Life Insurance
- Professional Development Budget