Senior Director - Business Strategy, Membership Experience

Position Summary...

As Senior Director, Membership at Sam’s Club, you will lead a significant area of our membership business, serving millions of members and driving recurring membership income. You will develop and execute strategies that grow and retain our member base, strengthen loyalty, improve the member experience, and deliver sustainable business performance.

This role requires a strong understanding of how member behavior, pricing, benefits, engagement, renewal, and membership economics work together to create long-term value. You will translate membership strategy into clear priorities, decisions, and measurable business outcomes.

About the team:
The Sam’s Club Membership team is responsible for growing and retaining our member base, strengthening the value of membership, and improving the experiences that drive long-term member loyalty.

Our work spans member acquisition, engagement, renewal, retention, pricing, benefits, and membership economics. We partner closely with Finance, Marketing, Product, Technology, Operations, Analytics, Merchandising, and Member Support to solve complex business challenges and improve outcomes for our members.

As a Senior Director, you will lead through a team of Directors and Senior Managers while working across the organization to deliver meaningful business results.

What you'll do...

• Lead membership strategy: Set direction and priorities and translate strategy into measurable outcomes.
• Drive growth and retention: Improve acquisition, engagement, loyalty, renewal, and retention based on member behavior and performance.
• Own membership economics: Balance growth, churn, membership income, pricing, benefits, lifetime value, and ROI.
• Strengthen the membership proposition: Improve products, services, benefits, pricing, tiers, and experiences.
• Lead complex decisions: Guide membership strategy, partnerships, investments, and business transformation.
• Turn insights into action: Use member, financial, and operational data.
• Build partnerships: Align cross-functional teams.
• Develop leaders: Coach Directors and Senior Managers and build the talent pipeline.

What you’ll bring

• Business experience: Bachelor’s degree in a relevant field with 10 years of relevant experience, or 12 years without a degree.
• Leadership experience: At least five years leading managers, including Senior Managers or Directors.
• Membership expertise: Experience in a scaled membership, subscription, loyalty, or recurring-revenue business, owning or materially influencing growth, engagement, renewal, retention, churn, pricing, membership income, or lifetime value.
• Strategic and financial acumen: Use member behavior, business performance, and financial insights to make tradeoffs and improve results.
• Cross-functional leadership: Lead complex initiatives across Finance, Marketing, Product, Technology, Operations, Analytics, and Member Support.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 7 years’ experience in retail merchandising, operations management, or related area OR 9 years’ experience in retail merchandising, operations management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projectsMasters: Business Administration

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.