Executive Meeting Manager

Job Description

Located in the heart of the Dallas Arts District, Fairmont Dallas is committed to delivering exceptional luxury hospitality and unforgettable meeting and event experiences. As part of our Sales & Marketing team, the Executive Meeting Manager plays a vital role in cultivating client relationships, driving group business, and delivering seamless meeting experiences that reflect the Fairmont brand.

Reports To: Director of Group Sales

POSITION OVERVIEW

The Executive Meeting Manager is responsible for managing the complete lifecycle of assigned group meetings and events—from initial sales through successful execution and post-event follow-up. This role combines proactive business development with exceptional event management to maximize guest satisfaction, client loyalty, and hotel revenue.

Working collaboratively with Conference Services, Operations, Culinary, Front Office, and Revenue Management, the Executive Meeting Manager ensures every meeting is executed with precision while identifying opportunities to expand business, strengthen client relationships, and position Fairmont Dallas as the preferred destination for corporate meetings and group events.

KEY RESPONSIBILITIES

Sales & Business Development

• Proactively solicit, negotiate, and secure small group and corporate meeting business while consistently achieving established revenue goals.
• Develop strong relationships with corporate clients, third-party planners, and industry partners to generate repeat and referral business.
• Conduct hotel site inspections and client presentations that showcase Fairmont Dallas' unique meeting facilities and luxury service experience.
• Maximize revenue opportunities through strategic upselling of guestrooms, food and beverage, audiovisual services, and additional hotel offerings.
• Maintain an active sales pipeline and respond promptly to client inquiries and proposal requests.

Client Experience & Event Management

• Serve as the primary point of contact throughout the meeting planning process, ensuring an exceptional and personalized client experience.
• Coordinate all meeting specifications and event details with Conference Services and operational departments to ensure flawless execution.
• Lead pre-convention meetings and communicate all program requirements effectively across hotel teams.
• Manage rooming lists, billing requirements, deposits, and event documentation with accuracy and attention to detail.
• Meet with clients during and after events to ensure expectations are exceeded and identify future business opportunities.

Qualifications

QUALIFICATIONS

• Bachelor's degree or equivalent combination of education and professional experience preferred.
• Minimum of 3–5 years of experience in hotel group sales, conference services, catering sales, or meeting management within an upscale or luxury hospitality environment.
• Demonstrated success in achieving sales goals and delivering exceptional client service.
• Excellent communication, presentation, negotiation, and organizational skills.
• Strong interpersonal skills with the ability to build lasting client and internal relationships.
• Proficiency with Microsoft Office and hotel sales systems such as Delphi, Opera Sales & Catering, or similar CRM platforms.
• Ability to manage multiple priorities while maintaining exceptional attention to detail in a fast-paced environment.
• Flexible schedule, including evenings and weekends, as business demands require.

WORK ENVIRONMENT

This position operates primarily within the Sales & Marketing offices and throughout the hotel, including meeting and event spaces. The role requires regular interaction with guests, clients, and colleagues and may involve walking event spaces, attending networking functions, and participating in site visits. Occasional evening and weekend work is required to support client events and business needs.

PHYSICAL REQUIREMENTS

• Ability to communicate effectively with guests, clients, and colleagues.
• Ability to remain stationary for extended periods while working at a computer.
• Ability to walk meeting spaces and hotel facilities throughout the day.
• Ability to lift, carry, or move materials weighing up to 20 pounds on an occasional basis.
• Ability to use computers, mobile devices, and standard office equipment.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities