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Boulanger

Electroménager and multimedia retailer with services

Client Service Manager

Retail Store ManagementPosted on Nov 10
Full-timeMérignac, FranceIn-person

About the Job

Requirements

  • A Bac+3 to Bac+5 qualification oriented toward commerce or management.
  • Ability to understand strategic issues and work with management tools, numerical data, and strategic directions.
  • Ability to train, motivate, and develop a team.
  • Ability to present arguments, resolve conflicts, and propose suitable action plans.
  • Organization, active listening, collaboration, responsiveness, and a customer-service focus.

Responsibilities

  • Train, support, and set clear objectives for team members while following management practices and developing each employee.
  • Contribute to setting objectives, monitor key performance indicators, implement action plans, analyze data, control costs, and optimize human and material resources.
  • Coordinate personnel management, ensure compliance with internal checkout, logistics, and administrative procedures, maintain reliable stock, and ensure service quality.
  • Provide a welcoming environment, promote customer satisfaction, and grow service sales through promotions and engaging activities.
  • Collaborate on the store's commercial policy, promote its service offering, and ensure smooth product flows to meet customer expectations.

About the Company

Boulanger

Electroménager and multimedia retailer with services

Boulanger is a French retailer that specializes in home appliances and multimedia, with more than 220 stores and a strong online presence via boulanger.com. Customers shop in-store or online and can access services such as same-day delivery in Paris, next-day delivery across France, product setup, remote or in-home assistance, seven-day support, subscriptions, rental options, and reconditioned products, with its products designed under three in-house brands (Listo, Essentielb, Skillkorp). It differentiates itself through a customer-first culture built on expert guidance, clear and simple solutions, and a broad ecosystem of services, along with a focus on developing its employees. Its goal is to achieve high customer satisfaction by combining expert guidance, convenient delivery and installation, flexible purchasing options, and accessible products through an omnichannel approach.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Lesquin, France
Founded
1954

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