Technical Service Advisor

Technical Service AdvisorThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities:

• Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
• Occasionally responsible for providing a detailed technical design for enterprise solutions.
• Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
• Often leads small to medium technical projects.
• Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.
• Liaises with Solutions Architect as appropriate.
• Provides technical support and input on the application of technology to a defined business segment.
• Provides advice on solution and integration opportunities to defined segments.
• Provides technical leadership on specific integration activities that are part of an engagement.
• Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
• Communicates across client community, and is viewed as adding value.
• Demonstrates execution of the company strategy.
• Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.
• Role models Knowledge sharing and re-use within practice or profession.
• Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
• Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
• Participates in the selling process in C&I and works with sales/principals on pre- sales activities.

Education and Experience Required:

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

Knowledge and Skills:

• Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.
• Has led small team in delivery of a specific deliverable.
• Has mastered at least one technical discipline with strong knowledge in at least three major technology areas.
• Possesses advanced level of business, technical, or functional knowledge.
• Has ability to perform/drive resolution of problems on combinations and interactions of products.
• Ability to apply technology and consulting to solve a client business problem.
• Able to communicate and present complex issues with assurance and confidence.Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.
• Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
• Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals.
• Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Services

Job Level:

TCP_03

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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