TJX

Runs off-price clothing and home goods stores

Accounts Payable Vendor Relations Supervisor

Accounts Payable/ReceivableConfirmed live in the last 24 hours

Full-timeFramingham, MA, USAIn-person

About the Job

Requirements

A bachelor's degree in Business or equivalent Finance job experience is required.
Strong leadership skills are required.
The ability to work independently as well as part of a team in a fast-paced environment is required.
Strong problem-solving skills are required.
Strong oral and written communication skills are required.
Strong organization, prioritization, and multitasking skills are required.
Good follow-through skills are required.
Personal computer, spreadsheet, and computer knowledge is required.

Responsibilities

Lead the Vendor Relations team in managing timely and accurate payment of approximately $18 billion annually while ensuring compliance with corporate policies and approval authority requirements.
Oversee daily operations, prioritize workload, and partner with internal and external stakeholders to resolve vendor inquiries, payment issues, and aging liabilities.
Develop team performance through coaching, training, and ongoing feedback while ensuring accurate monthly reporting and strong financial controls.
Drive process improvements, support audits and system testing, and identify opportunities to enhance efficiency and the vendor experience.
Support and review coordinators’ work, monitor workload, and reassign resources as needed to ensure tasks are completed on time.
Provide feedback and conduct coaching sessions with associates to enhance their professional performance.
Review, approve, and submit work to management for approval.
Review and reconcile area productivity and backlog to ensure data accuracy.
Ensure debit and liability balances are kept to a minimum.
Update department procedures and recommend ways to improve operational efficiency.
Participate in systems projects and testing, and respond to audit requests as needed.
Work with internal and external contacts, including Distribution Centers, Logistics, Financial Control, and third-party partners, to obtain approvals and resolve invoice- and payment-related issues.
Work with management on liability research, merchandise payables adjustments, and over/short forecasting.
Work with Merchandising to propose settlement options and communicate overall account activity to vendors.
Lead day-to-day Vendor Relations operations by overseeing vendor inquiries, payment escalations, and service-level performance, and ensuring timely resolution.
Serve as the primary escalation point for complex vendor concerns and partner with AP, Merchandising, Vendor Master, and other business teams to resolve issues and improve vendor experience.
Coach, develop, and support Vendor Relations Coordinators through guidance, training, workload management, and performance feedback.
Identify trends, root causes, and process improvements related to payment concerns, invoice submissions, chargebacks, and vendor onboarding.
Ensure compliance with AP policies, payment controls, fraud prevention procedures, and vendor validation standards, while maintaining accurate documentation and operational consistency.
Develop and maintain operational reporting and performance metrics for vendor inquiry volume, escalation trends, resolution timelines, chargeback activity, and overall team effectiveness.
Complete special projects as assigned.

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Opportunity: Contribute To The Growth Of Your Career.

Leads the Vendor Relations team in managing the timely and accurate payment of approximately $18B annually, while ensuring compliance with corporate policies and approval authority requirements. Oversees daily operations, prioritizes workload, and partners with internal and external stakeholders to resolve vendor inquiries, payment issues, and aging liabilities. Develops team performance through coaching, training, and ongoing feedback while ensuring accurate monthly reporting and strong financial controls. Drives process improvements, supports audits and system testing, and identifies opportunities to enhance efficiency and elevate the vendor experience.

Who We Are Looking For: You!

Supports and reviews Coordinator’s work. Monitor’s workload and reassigns resources as needed to ensure all tasks are completed timely. Provides feedback and conducts coaching sessions to associates to enhance their professional performance.

Reviews, approves, and submits work to management for approval. Reviews and reconciles areas

productivity and backlog to ensure accuracy of data. Ensures debit balance and liability balances are kept to a minimum. Updates department procedures and makes recommendations to enhance operational efficiencies.

Participates in systems projects and testing as well as audit requests as needed.

Works with both internal and external contacts to obtain approvals and resolve invoice/payment related

issues by working with Distribution Centers, Logistics and Financial Control as well as 3rd party partners.

Works with Management on Liability Research and Merchandise Payables adjustments as well as Over/Short Forecasting.

Special projects as assigned.

Processing:

Works with Management on Liability Research and Merchandise Payables adjustments as well as Over/Short Forecasting.

Vendor Relations:

Works with Merchandising to propose settlement options and convey overall account activity with a vendor giving them the “big picture”.

Lead the day-to-day Vendor Relations operation by overseeing vendor inquiries, payment escalations, and service-level performance while ensuring timely resolution of issues.

Serve as the primary escalation point for complex vendor concerns, partnering with AP, Merchandising, Vendor Master, and other business teams to drive issue resolution and improve the vendor experience.

Coach, develop, and support Vendor Relations Coordinators by providing guidance, training, workload management, and performance feedback to maintain a high-performing team.

Identify trends, root causes, and process improvement opportunities related to payment concerns, invoice submissions, chargebacks, and vendor onboarding to reduce recurring issues.

Ensure compliance with AP policies, payment controls, fraud prevention procedures, and vendor validation standards while maintaining accurate documentation and operational consistency.

Develop and maintain operational reporting and performance metrics to monitor vendor inquiry volume, escalation trends, resolution timelines, chargeback activity, and overall team effectiveness.

Qualifications:

Bachelor’s Degree in Business or equivalent Finance job experience.

Strong leadership skills

Ability to work independently as well as part of a team in a fast-paced environment

Strong problem-solving skills

Strong oral and written communication

Strong organization, prioritization, and multitasking skills

Good follow through skills

PC spreadsheet and computer knowledge

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

770 Cochituate Rd

Location:

USA Home Office Framingham MA 770 Cochituate RdThis position has a starting salary range of USD $76,800.00 to $97,900.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

About the Company

TJX

Runs off-price clothing and home goods stores

TJX runs off-price stores that sell brand-name clothing, shoes, accessories and home goods for less than department stores and malls charge, in the United States and abroad. Its best-known U.S. chains are T.J. Maxx, Marshalls and HomeGoods, which shoppers visit often because each store's mix of labels and products changes from week to week. Instead of ordering fixed seasonal collections, its buyers purchase closeouts, canceled orders and excess production directly from brands, and TJX makes money by reselling those goods at markdowns while keeping its own buying costs low. TJX was founded in 1987 and is headquartered in Framingham, Massachusetts.

Company size: 10,001+
Company stage: IPO
Headquarters: Framingham, MA
Founded: 1987

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