QIAGEN

Molecular testing consumables, instruments, software

Field Service Specialist

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeNew Delhi, Delhi, India

About the Job

Requirements

Technical degree or education in Electronics and reasonable product knowledge within the Life Science industry or markets; automation experience is an added advantage.
Preferably, a minimum of 3–6 years of service and support experience in a comparable position within after-sales service in the Life Science industry or markets, or equivalent experience maintaining instrumentation.
Proven work experience in developing customer relationships.
Valid driver’s license and passport, and willingness to travel nationally and internationally, including travel for more than 80% of the time.
Good written and verbal English communication skills.
Ability to work independently and in a structured working environment.
Ability to lift approximately 50 lb or 25 kg.
Willingness to work with hazardous substances such as acids and solvents and in biological laboratories up to BSL3.
Strong analytical, problem-solving, and customer-management skills.
Ability to learn and pick up information on one’s own initiative, and to share knowledge.
Ability to work independently under a manager’s guidance.
Excellent listening, presentation, and communication skills at all business levels in both the local language and English.

Responsibilities

Install, maintain, repair, and support equipment at all levels, including hardware, software, and applications.
Maintain and develop positive relationships with customers.
Use relevant databases to input and provide information that increases effectiveness.
Use available tools such as service reports, spare-parts and service manuals, and ISI notes.
Assist in developing and maintaining reference customers.
Assist in meeting or exceeding sales targets while maintaining high customer satisfaction.
Actively promote and sell Field Service products.
Provide active feedback to Sales, Global Product Support, and the team or management.
Manage available time and resources effectively.
Provide cross-border, district, or regional support when required.
Represent QIAGEN positively in front of customers.

Desired Qualifications

Automation experience.

Overview

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.

We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

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Position Description

Major Tasks:

Install, maintain, repair and support equipment on all levels (hardware, software and applications)
Maintain and develop positive relationships with customers
Utilize relevant databases to input and provide information that will increase effectiveness
Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc
Assist in the development and maintenance of reference customers
Assist in Meeting/exceeding sales targets in relation to maintaining high customer satisfaction
Actively promote and sell Field Service products
Give active feedback to Sales, Global Product Support and your team/management
Manage effective available time and resources
Provide cross-border/district/region support when required
Positively represent QIAGEN in front of the customer, be a good example!
Ability to lift ~50lb or 25kgs

Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3.

Position Requirements

Technical degree/education in Electronics and reasonable product knowledge within the Life Science industry /markets preferable, Automation experience added advantage
Preferable minimum of 3-6 years of service and support experience in a comparable position within the after sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation
Proven work experience in developing customer relationships
Valid driver’s license and Passport and willingness to travel, national and internationally
Good written and verbal English language communication skills
Good interpersonal skills
Ability to work both independently and in a structured working environment
Willingness to travel for more than 80%.
Team Player

Personal Requirements

Should have strong analytical, problem solving & customer management skills
Should be willing to learn and pick up information on one own initiative, self-motivated, quick learner and also willing to dissipate and share knowledge
Self-organized and motivated with the ability to work independently while under guidance from manager.
Excellent listening, presentation and communication skills at all business levels in both local language and English.

What we offer

Bonus/Commission

Local benefits

Referral Program

Volunteer Day

Internal Academy (QIALearn)

Employee Assistance Program

Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking. 

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

About the Company

QIAGEN

Molecular testing consumables, instruments, software

QIAGEN provides molecular testing solutions for DNA, RNA, and proteins used by researchers and clinicians in life sciences and diagnostics. Its products support the full workflow from sample preparation to data interpretation through a portfolio of sample technologies, assay technologies, and bioinformatics software, including QIAseq UPXome RNA Library Kits, QIAstat Dx Viral Vesicular Panel, and the QIAstat Dx Analyzer. The company differentiates itself with an integrated end-to-end ecosystem that combines hardware, reagents, and software to streamline workflows and data analysis. Its goal is to help researchers and clinicians obtain fast, reliable molecular insights to support scientific discovery, diagnostics, and patient care.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Venlo, Netherlands
Founded: 1984

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