Resident Relations Specialist - Solay and Alleia

Job Description

Our Resident Relations Specialists serve as trusted partners to our residents, creating exceptional living experiences through proactive communication, relationship building, and personalized service. In this highly visible role, you will play a critical part in resident satisfaction and retention by resolving concerns, identifying solutions, and fostering long-term resident loyalty.

The primary focus of this position is managing the resident renewal experience, strengthening resident relationships, and maximizing lease renewals across the community.

If you are an ambitious, problem-solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected base pay rate of $24.00 to $26.00 an hour + Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Opportunity for extended time-off with benefits during slower parts of the year.
• 25% Rent Discount at any AIR community.
  • Option to live onsite with zero commute or at a nearby AIR community.

Where You Will Work

You will work onsite at our apartment communities Solay Forth Worth and Alleia at Presidio in Fort Worth, TX. 

What You Will Do

• Build meaningful relationships with residents and serve as their primary point of contact for non-maintenance related concerns.
• Manage the full lease renewal process, including resident outreach, negotiations, and execution of renewal agreements.
• Proactively identify opportunities to improve resident satisfaction and retention.
• Resolve resident concerns with professionalism, empathy, and a solution-oriented approach.
• Guide residents through important lifecycle events, including renewals, transfers, and move-outs.
• Collaborate with onsite teams to ensure a seamless and exceptional resident experience.
• Assist residents with online account management, rent payments, and community resources.
• Coordinate resident communications regarding community initiatives, events, and policies.
• Review and communicate community policies while maintaining positive resident relationships.
• Organize and support resident engagement events that foster community connection.
• Monitor retention metrics and contribute ideas that improve resident loyalty and overall community performance.
• Complete move-in and move-out inspections and ensure accurate documentation.
• Enter, track, and follow up on resident service requests to ensure timely resolution.

#PIQ

Qualifications

Who You Are

• Passionate about delivering exceptional customer experiences and building lasting relationships.
• A proactive problem solver who remains calm and professional in challenging situations.
• Goal-oriented and motivated by achieving measurable results.
• Highly organized with the ability to manage multiple priorities simultaneously.
• An effective communicator who can build trust with residents and colleagues alike.
• Adaptable and comfortable working in a fast-paced, service-driven environment.
• Collaborative team player who contributes to a positive community culture.

What You Have

• 2+ years of experience in customer service, resident services, property management, hospitality, customer success, retail leadership, or sales.
• Bilingual
• Proven ability to build relationships, resolve concerns, and deliver exceptional customer experiences.
• Experience meeting performance goals, retention objectives, sales targets, or customer satisfaction metrics preferred.
• Strong verbal and written communication skills with a professional and empathetic approach.
• Proficiency with technology and the ability to learn new systems quickly.
• Reliable transportation and the ability to travel between assigned communities.
• Ability to read, write, and communicate effectively in English.

Additional Information

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 9/23/26. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: 24 to 26 (USD) (HOURLY)