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Datamark

BPO and contact center services provider

Malayalam Language Interpreter

Translation & InterpretationConfirmed live in the last 24 hours
Full-timeThane, Maharashtra, India₹300k - ₹538k /yrIn-person

About the Job

Requirements

  • A high school degree or equivalent is required.
  • Native fluency in English and Malayalam is required.
  • Advanced knowledge of Malayalam cultural dynamics, including cultural implications and idiomatic expressions, is required.
  • Strong listening, retention, and note-taking skills are required to maintain accuracy.
  • Ability to concentrate, remain detached from conversations, and stay neutral and objective is required.
  • Ability to explain cultural concepts when permitted or requested by the client is required.
  • Applicants must be comfortable with rotating shifts, including night shifts.
  • Applicants must be available for five working days with two rotational days off.

Responsibilities

  • Render accurate concepts and meanings between Malayalam and English, preserving complexity, clarity, tone, style, grammar, and syntax in both languages.
  • Provide complete renditions of messages, including every detail, and be prepared for challenging calls at any time.
  • Use clear enunciation and pronunciation, a pleasant and professional voice, polite expressions, and good customer service and communication skills.
  • Follow client instructions, manage call flow without taking over, and avoid interacting with a limited-English speaker without the client's permission.
  • Remain calm when a primary speaker is incoherent or upset, particularly in emergency situations.
  • Remain punctual and available during scheduled work hours.
  • Ensure internet access for work-related electronic communication.
  • Perform other duties assigned for the Malayalam Language Interpreter role.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
El Paso, TX
Founded
Not listed

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