SpaceX

Builds rockets and runs Starlink satellite internet

Business Analyst - Customer Success

Data AnalysisConfirmed live in the last 24 hours

Full-timeBastrop, TX, USANo salary listed

About the Job

Requirements

A bachelor's degree is required.
At least 2 years of professional experience in business analytics, consulting, market research, or growth operations is required.
At least 1 year of experience with SQL and creating or managing dashboards using data visualization tools such as Tableau, Power BI, or Looker is required.
A bachelor's degree in business, economics, statistics, computer science, or a related quantitative field is preferred.
Advanced SQL skills, including complex joins, window functions, and query optimization, are preferred.
Experience with forecasting, financial metrics such as Lifetime Value and Customer Acquisition Cost, or pricing analysis is preferred.
Proficiency in statistical modeling and forecasting techniques, such as time-series analysis or regression in Python or R, is preferred.
Experience with ETL processes, data pipelines, or automation scripting such as Python or VBA is preferred.
A background in high-growth consumer technology environments, startups, or consulting firms focused on customer acquisition and retention is preferred.
Familiarity with market intelligence tools, surveys, or competitive analysis platforms is preferred.
Project management experience, including prioritizing tasks in fast-paced settings and collaborating with diverse stakeholders, is preferred.
Applicants must be U.S. citizens or nationals, lawful permanent residents, refugees, asylees, or eligible to obtain the required U.S. Department of State authorizations under export regulations.

Responsibilities

Analyze consumer metrics, including Lifetime Value, Customer Acquisition Cost, churn rates, and cohort performance, using SQL queries and statistical methods to identify trends and opportunities.
Develop forecasting models for subscriber growth, revenue projections, and market penetration using competitive landscapes and economic indicators.
Create and maintain reporting dashboards and visualizations using tools such as Tableau, Power BI, or Looker to track key performance indicators for consumer acquisition, retention, and engagement.
Conduct market research and price analysis, evaluating elasticity, competitive pricing, and promotional impacts, and recommend optimizations for revenue and affordability.
Collaborate with marketing, product, and sales teams to integrate insights into growth strategies, including A/B testing support and scenario planning.
Identify data gaps and work with engineering teams to improve data collection for consumer use cases and ensure robust datasets for ongoing analysis.
Present findings and reports to stakeholders, translating technical analysis into business-oriented recommendations to inform decisions.
Support ad-hoc research projects, including regional market assessments and analysis of emerging trends in broadband adoption, combining qualitative insights with quantitative analysis.
Travel between various SpaceX sites as needed.

Desired Qualifications

Strong research skills are preferred.
The position may require extended hours and weekend work as needed.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

BUSINESS ANALYST (CUSTOMER SUCCESS)

Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas. This role will focus on consumer metrics and insights, conducting research and reporting to support data-driven decisions that accelerate subscriber growth and enhance user value. Our ideal candidate is a proactive analyst with a blend of quantitative skills and curiosity for market dynamics, capable of turning complex data into actionable strategies for consumer retention.

RESPONSIBILITIES:

Perform in-depth analyses of consumer metrics, including Lifetime Value (LTV), Customer Acquisition Cost (CAC), churn rates, and cohort performance, using SQL queries and statistical methods to uncover trends and opportunities
Develop forecasting models for subscriber growth, revenue projections, and market penetration, incorporating external factors like competitive landscapes and economic indicators
Create and maintain reporting dashboards and visualizations (e.g., using Tableau, Power BI, or Looker) to track key performance indicators (KPIs) for consumer acquisition, retention, and engagement
Conduct market research and price analysis, evaluating elasticity, competitive pricing, and promotional impacts to recommend optimizations that drive revenue and affordability
Collaborate cross-functionally with marketing, product, and sales teams to integrate insights into growth strategies, including A/B testing support and scenario planning
Identify data gaps and work with engineering teams to improve data collection for consumer use cases, ensuring robust datasets for ongoing analysis
Deliver presentations and reports to stakeholders, translating technical findings into clear, business-oriented recommendations that influence decision-making
Support ad-hoc research projects, such as regional market assessments or emerging trends in broadband adoption, blending qualitative insights with quantitative rigor

BASIC QUALIFICATIONS:

Bachelor's degree
2+ years of professional experience in business analytics, consulting, market research, or growth operations
1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)

PREFERRED SKILLS AND EXPERIENCE:

Bachelor's degree in business, economics, statistics, computer science, or a related quantitative field
Advanced SQL skills, including complex joins, window functions, and query optimization
Experience with forecasting, financial metrics (e.g., LTV, CAC), or pricing analysis
Proficiency in statistical modeling and forecasting techniques (e.g., time-series analysis, regression in Python or R)
Experience with ETL processes, data pipelines, or automation scripting (e.g., Python, VBA)
Background in high-growth consumer tech environments, startups, or consulting firms with a focus on customer acquisition and retention
Strong research skills, including familiarity with market intelligence tools (e.g., surveys, competitive analysis platforms)
Excellent communication abilities, with a track record of presenting insights to non-technical audiences and influencing cross-functional teams
Project management experience, including prioritizing tasks in fast-paced settings and collaborating with diverse stakeholders

ADDITIONAL REQUIREMENTS:

Position may involve extended hours and weekend work as needed
This position may require travel between various SpaceX sites

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].

About the Company

SpaceX

Builds rockets and runs Starlink satellite internet

SpaceX builds and launches reusable rockets and spacecraft for NASA, the military, and companies, and it runs Starlink, a satellite internet service for homes and businesses. In 2020, its Dragon capsule became the first privately built spacecraft to carry astronauts to the International Space Station. Its Falcon 9 rocket lands its first stage so the booster can fly again, which cuts launch costs, while Starlink beams internet from low-orbit satellites to small dishes for a monthly fee. SpaceX also owns xAI, maker of the Grok chatbot and owner of the social network X, and is building Starship, a fully reusable rocket meant to carry people to the Moon and Mars. Elon Musk founded SpaceX in 2002, and it is based in Starbase, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Starbase, Texas
Founded: 2002

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