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Mercier Consultancy Group

Dutch Speaking Microsoft Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€18k - €22k /mo

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid EU passport is mandatory.
  • A strong interest in the information technology industry and desire to build a career in technology support.
  • Professional proficiency in English to collaborate in an international work environment.
  • Flexibility to work shifts.
  • A proactive approach to continuous learning.

Responsibilities

  • Act as the primary point of contact for Microsoft clients, delivering expert support for software and cloud-based IT products.
  • Troubleshoot technical inquiries and provide efficient, accurate solutions to improve customer satisfaction.
  • Maintain expertise in current Microsoft technologies.
  • Document customer interactions in the customer relationship management system accurately and clearly.
  • Collaborate with international teams to optimize service delivery and streamline technical support processes.
  • Participate in ongoing training to stay updated with relevant industry developments.
  • Contribute to a positive, team-oriented culture focused on professional growth and service innovation.

About the Company

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